Medical equipment supplier automates patient reorder processing with Azure AI

A leading US-based supplier of durable medical equipment (DME) overcame operational inefficiencies by automating the processing of patient reorder cards leveraging Azure Document Intelligence (part of Azure AI Services), with consulting support from Baker Tilly. Previously, processing patient reorder cards (often containing handwritten information) was entirely manual—leading to processing backlogs, reduced data accuracy, and high labor costs. The company and Baker Tilly developed a proof of concept using Azure Document Intelligence to classify and extract data from various reorder card templates, capturing structured, checkbox, and handwritten information. To ensure quality, a human-in-the-loop (HIL) process was implemented for low-confidence fields. Simultaneously, the solution integrated into a centralized data platform, enabling advanced reporting and analytics, highlighting new opportunities for automation in patient intake and related workflows. Impact included high accuracy of data extraction, significant process acceleration, reduction in manual intervention, and a scalable foundation for further automation. The engagement demonstrates how document intelligence and Azure-based AI can transform healthcare operations.