What challenges did RedSalud face before AI implementation?

Maintaining high standards for affordable quality healthcare across multiple clinics and centers in Chile. Enabling scalable telemedicine and remote healthcare solutions rapidly during the COVID-19 pandemic. Overcoming legacy system limitations and structural barriers for digital transformation in healthcare operations.

What was the impact of the AI solution?

Infrastructure cost savings between 30% and 50%. Achieved 99.9% uptime per month, ensuring reliable healthcare system availability. Increased productivity and operational efficiency for over 8,000 employees and 5,000 doctors. Enabled data-driven decision making with access to terabytes of operational data daily.

Source

GCP

RedSalud digitizes healthcare delivery with SAP on Google Cloud

Use case typeCloud migrationUpdated Jun 13, 2026

RedSalud is a Chilean private healthcare provider with nine clinics and over 40 medical and dental centers serving more than 8,000 employees and 5,000 doctors. They needed to maintain quality healthcare services and implement telemedicine during the COVID-19 pandemic. RedSalud partnered with Kochasoft to migrate SAP workloads to Google Cloud, utilizing services like SAP S/4HANA, Cloud Storage, Cloud Load Balancing, BigQuery, and Looker Studio. The solution focused on a stable, scalable, and cost-effective cloud platform to digitize healthcare delivery processes, enable telemedicine, and improve data analytics capabilities. The implementation achieved 30%-50% infrastructure cost savings, 99.9% monthly uptime, and increased productivity for healthcare professionals while optimizing patient care through reliable cloud infrastructure.

Organization: RedSalud
Industry: Healthcare
Location: Chile
Published: May 2026

Reported outcomes

99.9%

timeTime & speed

−30%cost−50%cost

Strategic outcomes

New product / capabilityEnabled telemedicine remote careCost efficiencyReduced infrastructure costsSpeed & agilityAchieved highly reliable uptimeBetter decisions & insightEnabled data-driven decision making

Primary read

Use case focus

Showing 3 of 3

1Telemedicine
2Enterprise IT Modernization
3Data Analytics

Maintaining high standards for affordable quality healthcare across multiple clinics and centers in Chile.
Enabling scalable telemedicine and remote healthcare solutions rapidly during the COVID-19 pandemic.
Overcoming legacy system limitations and structural barriers for digital transformation in healthcare operations.

Migrated SAP workloads to Google Cloud with Kochasoft support, leveraging SAP S/4HANA, Cloud Storage, Cloud Load Balancing for connectivity, BigQuery for analytics, and Looker Studio for reporting.
Implemented telemedicine remote care systems to replicate in-person doctor visits.
Established a stable, flexible cloud platform ensuring high availability and cost optimization.

Technologies

SAP S/4HANA Google Cloud Storage Google Cloud Load Balancing BigQuery Looker Studio

Infrastructure cost savings between 30% and 50%.
Achieved 99.9% uptime per month, ensuring reliable healthcare system availability.
Increased productivity and operational efficiency for over 8,000 employees and 5,000 doctors.
Enabled data-driven decision making with access to terabytes of operational data daily.

Architecture

RedSalud migrated SAP S/4HANA and HIS core platforms to Google Cloud, using Cloud Storage for integration with legacy systems and Cloud Load Balancing to provide internet connectivity to SAP Fiori. BigQuery and Looker Studio were used for analytics and reporting. The architecture guarantees 99.90% uptime leveraging Google Cloud's infrastructure.

Implementation partners1

Kochasoft

Sources & evidence1

Groundedness: 5/5

Primary source

AI-generated summary. Verify important details with the linked sources before relying on this case.

Explore related AI use cases

Customer evidence