Gemini Enterprise Agent Platform — customer deployments across healthcare, telecom, retail, and finance
Google Cloud introduced Gemini Enterprise Agent Platform as the next evolution of Vertex AI for building, scaling, governing, and optimizing enterprise agents. The article highlights customer deployments by Burns & McDonnell, Color Health, Comcast, Geotab, Gurunavi, L'Oréal, Payhawk, and PayPal, using Agent Development Kit, Agent Runtime, Memory Bank, BigQuery, Pub/Sub, Security Command Center, and governance tools.
- Organization
- Burns & McDonnell
- Industry
- Other
- Location
- United States
- Published
- April 2026
Reported outcomes
−50%
expense submission timeTime & speed
Strategic outcomes
Catalog median for time & speed deployments: −55% across 674 reported metrics. Compare benchmarks →
Primary read
Use case focus
Showing 2 of 2
- 1AI agents
- 2Workflow automation
- Gemini Enterprise Agent Platform provides a comprehensive platform to build, scale, govern, and optimize agents.
- Customers use Agent Development Kit, Agent Runtime, Agent Memory Bank, BigQuery, Pub/Sub, Security Command Center, Agent Identity, Agent Registry, Agent Gateway, and Agent Simulation to deploy agentic workflows in production.
- Named customer examples include Burns & McDonnell, Color Health, Comcast, Geotab, Gurunavi, L'Oréal, Payhawk, and PayPal.
- Gurunavi said its UMAME! app would improve user satisfaction by 30% or more.
- Payhawk said its Financial Controller Agent reduced expense submission time by over 50%.
- Comcast said the rebuilt Xfinity Assistant increases digital containment and solves issues first time.
Architecture
Gemini Enterprise Agent Platform is positioned as the evolution of Vertex AI, with code-first ADK and visual Agent Studio, Agent Runtime for long-running multi-day agents, Memory Bank for persistence, native ecosystem integrations, BigQuery and Pub/Sub for background tasks, Agent Identity/Registry/Gateway for governance, Security Command Center for risk detection, and Simulation/Evaluation/Monitoring for quality control.
Sources & evidence1
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