Ventia Streamlines Compliance with Generative AI Chatbot

Ventia, a major provider of infrastructure services across Australia and New Zealand, launched a generative AI solution to improve access to internal standards, compliance, and procedural information for over 35,000 employees. The solution, RegTech GenAI, uses Microsoft Azure OpenAI Service, Azure AI Search, and Azure AI Services to power a chatbot for efficient document retrieval and semantic search. Prior to implementation, employees faced time-consuming processes for finding policy and compliance documents, elevating business risk and inefficiency. RegTech GenAI integrates directly with Ventia’s online document management system, delivering fast, accurate search results in natural language with referenced citations. A successful pilot led to a staged rollout, reaching 1,000 users initially with plans for enterprise deployment to more than 10,000 employees. Feedback from staff has been positive, citing productivity gains and improved confidence in information accuracy. Ventia’s experience is shaping further AI adoption in infrastructure operations, with ongoing digital transformation and innovation goals. The solution empowers teams to innovate quickly, creating future value and enhancing service delivery across multiple sectors. Executives highlighted that AI has become integral for optimizing operations, service excellence, and risk management. The collaboration with Microsoft included technical expertise, platform solutions, and best-practice support for responsible AI.