Evergy streamlines energy operations with automation and AI-driven workflows

Evergy, a utility provider serving over 1.7 million customers in the Midwest US, transformed its business operations through large-scale automation built on Microsoft Power Automate and Power Platform. The company replaced costly and inefficient manual processes, such as power line inspections and ERP data entry, with solutions developed by both IT staff and citizen developers. A standout project automated the back-end processing of drone-captured powerline images, reducing turnaround from days to overnight and eliminating manual document management. Evergy instituted Centers of Excellence to manage platforms across operations, supply chain, customer service, and more, dramatically scaling its automation practice. Employee-driven digital workflows now span hundreds of digital solutions, including timely automation of billing processes and employee time tracking. The company also adopted AI Builder for document processing and is piloting generative AI and Copilot features to further enhance operational agility and customer experience. Significant results include over 120,000 hours saved annually, improved data accuracy, faster business responsiveness, and an innovation culture grounded in citizen development.