GCPScaled productionEvidence: Medium55/100

Heartland Dental AI Automation with Vertex AI and Google Cloud

Use case typeIT operationsUpdated Jun 13, 2026

Heartland Dental supports over 3,000 dentists across 1,800 practices by reducing administrative burden and enabling dentists to focus on patient care. The company integrates Google Cloud technologies, including Vertex AI and BigQuery, to improve operational insights, automate mundane administrative tasks, and enhance data analytics performance at scale. AI agents powered by Vertex AI provide front-line staff with instant answers to complex administrative questions via chat, reducing task completion time significantly. Migrating from on-premises SAP environments to Google Cloud improves scalability, security, and reduces operational costs.

Organization
Heartland Dental
Industry
Healthcare
Location
United States
Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
Customer
Heartland Dental
Provider
GCP
Maturity
Scaled Production

The company integrates Google Cloud technologies, including Vertex AI and BigQuery, to improve operational insights, automate mundane administrative tasks, and enhance data analytics performance at scale

Customer identity supportedSource describes one deploymentMaturity supported

Primary read

Use case focus

Showing 3 of 3

  • 1AI-powered operational efficiency
  • 2Cloud migration and integration
  • 3AI agents for workplace productivity enhancement
  • Migration to Google Cloud integrating BigQuery and Vertex AI for data analytics and AI capabilities.
  • Deployment of AI agents through Vertex AI embedded in dental practice workflows to assist front-line Business Assistants in completing administrative tasks via conversational chat interface.
  • Integration of Google Cloud Cortex Framework with existing SAP environments to enable data integration and improved analytics.
Technologies
Vertex AIBigQueryGoogle Cloud Cortex FrameworkSAP HANA
Significant reduction in administrative task completion time for front-line staff from minutes to seconds.
Architecture

Describes migration from SAP on-premises to Google Cloud, integration of SAP HANA data with Google Cloud Cortex Framework, and deployment of Vertex AI agents for workflow assistance.

Sources & evidence1
Evidence: Medium55/100Evidence strength
  • Customer explicitly identified
  • Deployment status explicitly supported
  • Primary source available
  • Technical implementation details available
Type: Customer StoryPublisher: Google Cloud Customer StoriesEvidence: PrimaryConfidence: High
Primary source

AI-generated summary. Verify important details with the linked sources before relying on this case.

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