ProductionEvidence: Medium65/100

Clearwater Analytics: Generative AI Transformation in Financial Services with Amazon Bedrock

Use case typeCustomer support automationUpdated Jun 13, 2026

Clearwater Analytics transformed investment management workflows by developing the Clearwater Intelligent Console (CWIC) suite, a generative AI-powered platform built using AWS Amazon Bedrock. The platform evolved from a simple chat interface into a sophisticated AI system that enables faster responses and reduces service tickets, contributing to a 20% business growth without increasing headcount. AWS provided the infrastructure, data foundations, and security to enable this AI transformation in financial services.

Organization
Clearwater Analytics
Industry
Finance
Location
United States
Published
April 2026

Reported outcomes

+20%

quantified impactRevenue & growth

Strategic outcomes

New product / capabilityBuilt generative AI investment management suiteSpeed & agilityAccelerated response timesCustomer experience & trustImproved customer engagementScale & capacityGrew business without added headcount
Why do we believe this?Outcome claims, sources, and evidence checks

Normalized claim

Quantified impact: 20% increase

AWS Customer StoriesApr 29, 2026Customer storyInferred claimMedium evidence strength

Achieved 20% business growth without increasing headcount.

Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
Customer
Clearwater Analytics
Provider
AWS
Maturity
Production

The company needed to reimagine these workflows to improve operational efficiency and customer engagement without increasing staff headcount

Customer identity supportedSource describes one deploymentMaturity supported

Primary read

Use case focus

Showing 2 of 2

  • 1Generative AI Automation
  • 2Customer Support Automation
  • Investment management workflows were slow and inefficient, leading to delays in response times and a high volume of service tickets.
  • The company needed to reimagine these workflows to improve operational efficiency and customer engagement without increasing staff headcount.
  • Clearwater Analytics built the generative AI-powered Clearwater Intelligent Console (CWIC) suite using Amazon Bedrock.
  • The system uses a chat-based generative AI platform to automate and enhance investment management processes, accelerating response times and reducing manual workload.
Technologies
Amazon Bedrock
  • Achieved 20% business growth without increasing headcount.
  • Improved operational efficiency and customer engagement in investment management.
  • Reduced service tickets by enabling faster responses through AI automation.
Sources & evidence1
Evidence: Medium65/100Evidence strength
  • Customer explicitly identified
  • Deployment status explicitly supported
  • Primary source available
  • Quantified outcome available
  • Technical implementation details available
Type: Customer StoryPublished: Apr 29, 2026Publisher: AWS Customer StoriesEvidence: PrimaryConfidence: High
Primary source

AI-generated summary. Verify important details with the linked sources before relying on this case.

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