Zurich Insurance Group Scales Citizen Development with Microsoft Power Platform Governance
Zurich Insurance Group established a Power Platform Center of Excellence (CoE) to govern app development and automation, ensuring internal security, Data Loss Prevention (DLP) policies, and compliance through role-based access controls and segmented environments. They implemented monitoring, tagging, app lifecycle management, and shared accountability cultural practices to enable secure and scalable citizen development within the enterprise. The governance model empowers non-IT citizen developers to create impactful business apps and automated workflows safely at scale.
- Organization
- Zurich Insurance Group
- Industry
- Insurance
- Location
- Switzerland
- Published
- May 2025
Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
- Customer
- Zurich Insurance Group
- Provider
- Microsoft
- Maturity
- Scaled Production
- Linked source
- Aufait Technologies
The governance model empowers non-IT citizen developers to create impactful business apps and automated workflows safely at scale
Primary read
Use case focus
Showing 3 of 3
- 1Governance
- 2Citizen Development
- 3Low-Code Platform
- Established a Power Platform Center of Excellence (CoE) as a governance framework to provide reusable components, training, monitoring, and enforcement tools.
- Implemented environment segmentation, role-based access controls using Azure Active Directory (AAD), and automated monitoring and tagging to enforce policies and ensure data protection.
- Encouraged a culture of shared accountability through training, workshops, and internal recognition programs.
Architecture
Uses Microsoft Power Platform CoE Starter Kit, roles and environment segmentation via Azure Active Directory, monitoring with Power BI dashboards.
Sources & evidence1
- Customer explicitly identified
- Deployment status explicitly supported
- Technical implementation details available
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