What challenges did EasyParcel Sdn Bhd face before AI implementation?

A database performance bottleneck interrupted daily operations. EasyParcel needed to improve customer satisfaction while maintaining cost competitiveness. The platform had to handle escalating data traffic and peak demand across a regional delivery network.

What was the impact of the AI solution?

Improved service performance after the migration. Enabled real-time tracking updates and more efficient access to services. Improved operational efficiency and capacity to handle escalating data traffic and peak demand. Supported regional expansion efforts and improved customer service and satisfaction.

Source

AlibabaProductionEvidence: Medium55/100

EasyParcel Sdn Bhd improves customer service performance using Alibaba Cloud database and container migration

Use case typeCloud migrationUpdated Jan 1, 2024

EasyParcel Sdn Bhd is a parcel delivery platform serving Malaysia, Singapore, Indonesia, and Thailand. The company migrated to Alibaba Cloud and refactored its applications into a containerized, cloud-native architecture to address database performance bottlenecks and support service growth. Alibaba Cloud Container Service for Kubernetes (ACK), Serverless Kubernetes Service, PolarDB, and Data Transmission Service were used to improve service performance, real-time tracking access, operational efficiency, and peak-demand handling.

Organization: EasyParcel Sdn Bhd
Industry: Logistics
Location: Malaysia
Published: January 2024

Reported outcomes

Strategic outcomes

Customer experience & trustImproved customer satisfaction and service performanceScale & capacityIncreased ability to handle peak demand and data trafficMarket & geographic expansionSupported regional expansion

Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks

Customer: EasyParcel Sdn Bhd
Provider: Alibaba
Maturity: Production
Linked source: Alibaba Cloud Customers

Alibaba Cloud Container Service for Kubernetes (ACK), Serverless Kubernetes Service, PolarDB, and Data Transmission Service were used to improve service performance, real-time tracking access, operational efficiency, and peak-demand handling

Customer identity supportedSource describes one deploymentMaturity supported

Primary read

Use case focus

Showing 3 of 3

1Cloud migration
2Infrastructure modernization
3Operations optimization

A database performance bottleneck interrupted daily operations.
EasyParcel needed to improve customer satisfaction while maintaining cost competitiveness.
The platform had to handle escalating data traffic and peak demand across a regional delivery network.

Migrated and refactored applications into a containerized, cloud-native architecture.
Used Alibaba Cloud Container Service for Kubernetes (ACK) and Serverless Kubernetes Service for application scaling.
Used PolarDB and Data Transmission Service to support database migration, synchronization, and service spikes.

Technologies

Alibaba Cloud Container Service for Kubernetes (ACK)Serverless Kubernetes Service PolarDB Data Transmission Service

Improved service performance after the migration.
Enabled real-time tracking updates and more efficient access to services.
Improved operational efficiency and capacity to handle escalating data traffic and peak demand.
Supported regional expansion efforts and improved customer service and satisfaction.

Architecture

Alibaba Cloud cloud-native migration using ACK and Serverless Kubernetes Service for containerized applications, PolarDB as a serverless MySQL-compatible relational database, and Data Transmission Service for database migration and synchronization.

Sources & evidence1

Evidence: Medium55/100Evidence strength