Normalized claim
Time: 40% decrease
Achieved 40% time savings in data verification tasks.
Last evidence check: Jul 22, 2026
STERNET streamlines industrial automation services with next-level CRM productivity
Use case typeCustomer relationship managementUpdated Jun 13, 2026
STERNET, a Polish leader in electric drives and industrial automation services, supports 9,000 customers and various OEMs. Facing the challenge of scaling operations and remote collaboration, STERNET selected Microsoft Dynamics 365 Sales, tightly integrated with Microsoft 365, to replace time-consuming, fragmented data workflows. Partnering with OneDynamics, STERNET rolled out the CRM in phases, involving employees to increase system adoption and efficacy. The solution automated national registry lookups, standardized customer data, and centralized all customer interactions within a single system. This empowered every department—from sales to marketing and logistics—to gain real-time insights, streamline communications, and execute tailored campaigns. As a result, STERNET experienced a 40% reduction in time spent on data verification, reduced delivery errors, and improved operational insights, dramatically boosting productivity and customer engagement.
- Organization
- STERNET
- Industry
- Manufacturing
- Location
- Poland
- Published
- May 2025
Reported outcomes
−40%
timeTime & speed
Strategic outcomes
Scale & capacitySupported growth and remote collaborationCustomer experience & trustReduced order and delivery errorsBetter decisions & insightEnhanced operational insightsCustomer experience & trustEnabled tailored sales and marketing campaigns
Why do we believe this?Outcome claims, sources, and evidence checks
Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
- Customer
- STERNET
- Provider
- Microsoft
- Maturity
- Production
- Linked source
- microsoft.com
Partnering with OneDynamics, STERNET rolled out the CRM in phases, involving employees to increase system adoption and efficacy
Customer identity supportedSource describes one deploymentMaturity supported
Primary read
Use case focus
Showing 3 of 4
- 1CRM automation
- 2customer data centralization
- 3order and delivery management
- Managing a vast network of over 9,000 contractors and clients efficiently.
- Employees spent excessive time verifying customer information across disparate registries.
- Need for a CRM that supported growth and remote workforce needs.
- Fragmented, non-integrated data management caused operational bottlenecks.
- Desire for enhanced collaboration and knowledge sharing across departments.
- Deployed Microsoft Dynamics 365 Sales integrated closely with Microsoft 365.
- Partnered with OneDynamics for structured, phased CRM rollout.
- Automated national registry data lookups and address validation.
- Centralized all communications and customer data in one platform.
- Enabled employees to customize dashboards and monitor performance easily.
Technologies
- Achieved 40% time savings in data verification tasks.
- Reduced order and delivery errors thanks to address standardization.
- Improved adoption and efficacy of CRM through employee involvement.
- Enhanced operational insights and real-time customer information access.
- Enabled tailored marketing and sales campaigns boosting engagement.
Architecture
STERNET integrated Microsoft Dynamics 365 Sales with Microsoft 365, enabling seamless national registry lookups, automated address verification, and centralized customer interaction tracking. Employee dashboards and marketing functions were customized to business needs, leveraging cloud-based access for remote and on-premises teams.
Sources & evidence1
Evidence: High75/100Evidence strength
- Customer explicitly identified
- Deployment status explicitly supported
- Primary source available
- Quantified outcome available
- Technical implementation details available
- Recent evidence check available
- Last evidence check: Jul 22, 2026.
Live sourceStill referenced
The case's original source is still reachable.
- Cited source last checked Jun 12, 2026 — ok (0/1 broken).
Measures whether this deployment's public evidence persists — not whether the system is still in production.
Type: Customer StoryPublished: May 19, 2025Publisher: microsoft.comEvidence: PrimaryConfidence: High
AI-generated summary. Verify important details with the linked sources before relying on this case.
Explore related AI use cases
Customer evidence
Provider evidence
Was this useful?
Community
Comments
No published comments yet.