Normalized claim
Apps deployed: 1,100 apps increase
More than 430 makers have developed over 1,100 apps
Centrica: Power Platform governance plus Copilot Studio multi-agent AI and RAG agents
Use case typeWorkflow automationUpdated Jun 27, 2026
Centrica uses Microsoft Power Platform to manage enterprise app development at scale, with a Center of Excellence front door, Managed Environments, and code apps providing governance and app lifecycle management. The company also uses Copilot Studio and Microsoft 365 Copilot Agent Builder to build AI agents for compliance checking, knowledge retrieval, and employee self-service, including multi-agent orchestration.
- Organization
- Centrica
- Industry
- Energy & Utilities
- Location
- United Kingdom
- Published
- June 2026
Reported outcomes
Apps deployed: More than 1,100 apps
Other quantified impact
Makers: More than 430 makers
Planned next steps
- The source says the organization aims to achieve Cost savings from native platform capabilities: Approximately 3,500,000 USD.
- The source says the organization aims to achieve Cost savings from Power Platform-led application development: 7,600,000 USD.
Why do we believe this?Outcome claims, sources, and evidence checks
Normalized claim
Makers: 430 makers increase
More than 430 makers have developed over 1,100 apps
Normalized claim
Cost savings from native platform capabilities: 3,500,000 USD decrease
Centrica estimates cost savings of approximately $3.5M, driven by native platform capabilities
Normalized claim
Cost savings from Power Platform-led application development: 7,600,000 USD decrease
a further $7.6M in estimated savings has been achieved through Power Platform–led application development
Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
- Customer
- Centrica
- Provider
- Microsoft
- Maturity
- Scaled Production
- Linked source
- Microsoft Customer Stories
Centrica uses Microsoft Power Platform to manage enterprise app development at scale, with a Center of Excellence front door, Managed Environments, and code apps providing governance and app lifecycle management
Customer identity supportedSource describes one deploymentMaturity supported
Primary read
Use case focus
Showing 3 of 3
- 1Workflow automation
- 2AI agents
- 3Employee productivity
- Built a Power Platform Center of Excellence Front Door workflow to register and assess apps and assign environments.
- Used Managed Environments, environment routing, limit sharing, environment groups, and pipelines to govern makers and projects.
- Developed Copilot Studio agents, including compliance and email checking agents, multi-agent employee self-service orchestration, and RAG agents for knowledge retrieval.
- Stored employee self-assessment data in Dataverse and used it for career development recommendations.
- Used Power Apps code apps to extend and customize internal applications such as desk and meeting room booking.
- More than 430 makers developed over 1,100 apps.
- Centrica estimates cost savings of approximately $3.5M from native platform capabilities and a further $7.6M from Power Platform-led application development.
- The company tracks cost savings, productivity gains, and hours saved through dashboards linked to its Front Door process.
- One agent saves employees hundreds of hours a year by checking email content for policy compliance.
Architecture
Centrica built a Power Platform Center of Excellence using the Microsoft Power Platform Center of Excellence Starter Kit, customized it into a Front Door system that auto-detects app creation and routes makers through risk review, then used Managed Environments and pipelines for governance and application lifecycle management. On top of that foundation it built Copilot Studio agents, including multi-agent orchestration for employee self-service and RAG-based career guidance agents, with Dataverse holding employee self-assessment data.
Sources & evidence1
Evidence: Medium65/100Evidence strength
- Customer explicitly identified
- Deployment status explicitly supported
- Primary source available
- Quantified outcome available
- Technical implementation details available
Type: Customer StoryPublished: Jun 27, 2026Publisher: MicrosoftEvidence: PrimaryConfidence: High
AI-generated summary. Verify important details with the linked sources before relying on this case.
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