What challenges did AI Rudder face before AI implementation?

Needed scalable, cost-effective cloud infrastructure to run its Voice AI SaaS platform. Had to analyze millions of customer interactions daily and support deep-learning workloads. Needed reliable, easy-to-manage cloud-native products to reduce O&M costs.

What was the impact of the AI solution?

As of 2022, more than 200 companies worldwide used AI Rudder’s SaaS platform. The Alibaba Cloud setup helped AI Rudder expand quickly and smoothly. The implementation improved scalability and optimized operating cost for deep-learning workloads.

Source

AlibabaEvidence: Medium50/100

AI Rudder: Voice AI platform on Alibaba Cloud for multilingual customer service and 24/7 support

Use case typeCustomer service agentUpdated Jan 1, 2022

AI Rudder is a software company that provides advanced Voice AI technology to help companies address B2C communication challenges across a wide range of industries, including banking, Fintech, insurance, e-commerce, logistics, and supply chain. Its Voice AI SaaS platform includes an AI voice bot, quality assurance, an AI call center, and a chatbot to unify customer-related interactions and support multilingual, 24/7 responses. Alibaba Cloud infrastructure supports the platform’s cloud-native architecture and data analytics workloads.

Organization: AI Rudder
Industry: Tech & Comms
Location: Indonesia
Published: January 2022

Reported outcomes

Customer companies using platform: More than 200 companies

Productivity & throughput

Why do we believe this?Outcome claims, sources, and evidence checks

Normalized claim

Customer companies using platform: 200 companies increase

Alibaba Cloud CustomersJan 1, 2022Customer storyExplicit claimMedium evidence strength

As of 2022, more than 200 companies worldwide use AI Rudder’s software as a service (SaaS) platform with an AI voice bot to maximize profits, efficiency, and scalability.

Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks

Customer: AI Rudder
Provider: Alibaba
Maturity: Unknown
Linked source: Alibaba Cloud Customers

No explicit deployment-stage evidence found.

Customer identity supportedSource describes one deploymentMaturity evidence evaluated

Primary read

Use case focus

Showing 2 of 2

1Customer service agent
2Workflow automation

Built the platform on Alibaba Cloud Container Service for Kubernetes (ACK) and Serverless Kubernetes (ASK).
Used Alibaba Cloud Service Mesh (ASM) for unified traffic management and Application Real-Time Monitoring Service (ARMS) for observability.
Stored structured, raw and NoSQL data in Alibaba Cloud storage and database services for analytics, user profiling, and predictive analytics.

Technologies

Alibaba Cloud Container Service for Kubernetes (ACK)Serverless Kubernetes (ASK)Alibaba Cloud Service Mesh (ASM)Application Real-Time Monitoring Service (ARMS)ApsaraDB for Redis Tair (Redis OSS-compatible)Object Storage Service (OSS)ApsaraDB for HBase ApsaraDB RDS

As of 2022, more than 200 companies worldwide used AI Rudder’s SaaS platform.
The Alibaba Cloud setup helped AI Rudder expand quickly and smoothly.
The implementation improved scalability and optimized operating cost for deep-learning workloads.

Architecture

AI Rudder deployed its Voice AI platform on Alibaba Cloud using ACK for Kubernetes-based microservices, Serverless Kubernetes for autoscaling, ASM for traffic management, ARMS for monitoring, and Alibaba Cloud data storage services including ApsaraDB for Redis/Tair, OSS, and ApsaraDB for HBase/RDS-style storage for structured, raw, and NoSQL data.

Sources & evidence1

Evidence: Medium50/100Evidence strength