What challenges did Intuit face before AI implementation?

Manual, error-prone extraction from forms and tables containing printed and handwritten text Need faster, more accurate digitization across multiple languages Need workflows that combine automation with human review for sensitive documents

What was the impact of the AI solution?

Intuit says Textract helps eliminate manual data entry and improves accuracy for complex financial forms Baker Tilly says digital forms can be read quicker and more effortlessly, improving streamlined decision-making ARQ Group expects a 22% reduction in downtime and an 18% reduction in maintenance cost from digitizing maintenance data while preserving handwritten processes Lumiq reports a 97% reduction in human labor for PII redaction and a projected 70% reduction in work hours for data entry

Source

Expanded

Amazon Textract recognizes handwriting and adds five new languages

Use case typeIntelligent document processingUpdated Jun 13, 2026

Documents are a primary tool for communication, collaboration, record keeping, and transactions across industries, including financial, medical, legal, and real estate. The format of data can pose an extra challenge in data extraction, especially if the content is typed, handwritten, or embedded in a form or table. Amazon Textract added support for handwriting in English documents and expanded printed-text language support to Spanish, Portuguese, French, German, and Italian. Customers can upload documents with both printed text and handwriting directly in the Amazon Textract console or via AWS CLI and AWS SDKs. Amazon Augmented AI can be used to build human review workflows for sensitive workloads, and Textract integrates with services such as Amazon S3 and Amazon RDS for downstream analytics.

Organization: Intuit
Industry: Other
Location: United States
Published: November 2020

Reported outcomes

−97%

human labor reduction for PII redactionOther quantified impact

−70%work hours reduction for data entry−22%downtime reduction−18%maintenance cost reduction

Strategic outcomes

New product / capabilityAdded handwriting and five languagesNew product / capabilityEnabled human review workflowsCustomer experience & trustReduced manual data entry and improved accuracy

Primary read

Use case focus

Showing 3 of 4

1Document processing
2Intelligent document processing
3OCR

Manual, error-prone extraction from forms and tables containing printed and handwritten text
Need faster, more accurate digitization across multiple languages
Need workflows that combine automation with human review for sensitive documents

Amazon Textract extracts printed text, handwriting, tables, and forms from documents
English handwriting recognition and support for printed text in Spanish, Portuguese, French, German, and Italian
Amazon Augmented AI supports human review workflows for sensitive workloads
Integrations with Amazon S3 and Amazon RDS enable downstream analytics and workflow automation

Technologies

Amazon Textract Amazon Augmented AI Amazon S3 Amazon RDS AWS CLI AWS SDKs

Intuit says Textract helps eliminate manual data entry and improves accuracy for complex financial forms
Baker Tilly says digital forms can be read quicker and more effortlessly, improving streamlined decision-making
ARQ Group expects a 22% reduction in downtime and an 18% reduction in maintenance cost from digitizing maintenance data while preserving handwritten processes
Lumiq reports a 97% reduction in human labor for PII redaction and a projected 70% reduction in work hours for data entry

Implementation partners2

Axrail Quantiphi

Sources & evidence1

ExpandedExpanded

The same organization appears in newer AI deployment evidence.