Normalized claim
Time: 1-3 hours
Employees reclaimed 1-3 hours per week via AI efficiencies.
AvePoint Transforms Operational Efficiency and Customer Support
Use case typeOnboarding automationUpdated Jun 13, 2026
AvePoint, a global leader in data security, governance, and resilience, adopted Microsoft AI technologies to revolutionize its operations and customer service. By integrating Microsoft 365 Copilot and GitHub Copilot across multiple departments, the company accelerated its development lifecycle, reclaimed 1-3 hours per week per employee, and enhanced customer satisfaction. AI-powered support agents streamlined customer service, reducing response times and improving accuracy. AvePoint also focused on sustainable AI adoption through continuous employee training and automated guardrails, ensuring responsible and scalable implementation. The company's comprehensive approach established it as a trusted advisor in the digital transformation journey, exemplifying how enterprise-level AI integration can deliver remarkable operational results and a stronger customer experience.
- Organization
- AvePoint
- Industry
- Tech & Comms
- Location
- United States
- Published
- April 2025
Reported outcomes
1-3 hours
timeTime & speed
Strategic outcomes
Customer experience & trustImproved customer support response timesSpeed & agilityAccelerated innovation and development cyclesEmployee experienceReclaimed time for higher-value workCustomer experience & trustStrengthened trusted advisor reputation
Why do we believe this?Outcome claims, sources, and evidence checks
Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
- Customer
- AvePoint
- Provider
- Microsoft
- Maturity
- Production
- Linked source
- microsoft.com
The company's comprehensive approach established it as a trusted advisor in the digital transformation journey, exemplifying how enterprise-level AI integration can deliver remarkable operational results and a stronger customer experience
Customer identity supportedSource describes one deploymentMaturity supported
Primary read
Use case focus
Showing 3 of 4
- 1AI-powered customer support automation
- 2Employee productivity acceleration with Copilot
- 3Automated backlog summarization and data extraction
- Need to improve operational efficiency in a growing digital landscape.
- Desire to accelerate product development and innovation cycles.
- Customer support response times needed significant improvement.
- Requirement for employees to reclaim time for higher-value work.
- Need for sustainable and responsible AI adoption across the organization.
- Integrated Microsoft 365 Copilot into daily workflows for productivity boosts.
- Adopted GitHub Copilot to streamline software and technology development processes.
- Deployed Chat AVPT, an internal AI-driven support agent, for customer service automation.
- Implemented continuous training and automated guardrails to ensure responsible, scalable AI adoption.
- Employees reclaimed 1-3 hours per week via AI efficiencies.
- Significantly improved support response times, boosting customer satisfaction.
- Accelerated innovation and shortened development lifecycles.
- Strengthened reputation as a trusted advisor for digital transformation.
Sources & evidence1
Evidence: Medium50/100Evidence strength
- Customer explicitly identified
- Deployment status explicitly supported
- Quantified outcome available
- Technical implementation details available
Published: Apr 8, 2025Publisher: microsoft.com
AI-generated summary. Verify important details with the linked sources before relying on this case.
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