Novo Nordisk transforms shop floor manufacturing and training with augmented reality
Novo Nordisk, a Denmark-based global pharmaceutical company, introduced Microsoft HoloLens 2 and Microsoft Power Platform to revolutionize its manufacturing processes. The use of HoloLens 2 augmented reality instructions, combined with Dynamics 365 Remote Assist and Dynamics 365 Guides, enabled shop floor workers to undergo hands-free, step-by-step, 3D visualized training and operational tasks. This innovation improved onboarding speed, process accuracy, and ensured compliance with strict Good Manufacturing Practices. Remote Assist functionality facilitated virtual site visits and faster troubleshooting, eliminating delays due to waiting for on-site engineers. Employees provided feedback to refine the augmented instructions, which fostered a culture of continuous improvement and flexibility. Over 1,000 employees participated in the pilot, showing high engagement and willingness to innovate. The project helped Novo Nordisk improve consistency, efficiency, and process reliability, driving the digital transformation of pharmaceutical manufacturing. Employees faced complex manufacturing procedures, compliance obligations, and required more effective onboarding methods. The solution was rigorously evaluated for regulatory compliance and proved to enhance day-to-day operations as well as employee motivation.
- Organization
- Novo Nordisk
- Industry
- Pharma
- Location
- Denmark
- Published
- June 2022
Reported outcomes
Strategic outcomes
Primary read
Use case focus
Showing 3 of 3
- 1AR-guided manufacturing and equipment maintenance
- 2Remote troubleshooting for production equipment
- 3Digital onboarding for regulated environments
- Complex manufacturing instructions required memorization or frequent checks, increasing the risk of errors or delays.
- Inefficient onboarding due to the complexity of pharmaceutical processes.
- Difficulty in maintaining Good Manufacturing Practices (GMP) compliance and ensuring standardized operations.
- Delays in resolving automation/equipment issues due to the need for on-site visits from engineers.
- Limited flexibility on the shop floor and challenges in empowering operators to handle more complex tasks.
- Deployed Microsoft HoloLens 2 for augmented reality instructions in manufacturing environments.
- Implemented Dynamics 365 Remote Assist and Dynamics 365 Guides for real-time support, step-by-step guidance, and remote troubleshooting.
- Adopted Microsoft Power Platform to support flexible, digital process innovation and documentation.
- Created virtual site visits and remote support via HoloLens to minimize travel delays.
- Established global communities to share best practices and refine instructions directly based on operators’ feedback.
- Accelerated and standardized employee onboarding for over 1,000 workers.
- Faster resolution of automation issues—eliminating frequent travel for remote experts.
- Improved operational efficiency, flexibility, and workforce engagement.
- Enhanced compliance with GMP and increased process reliability.
- Promoted a culture of continuous digital innovation on the factory floor.
Architecture
HoloLens 2 devices deliver approved 3D instruction content to shop floor workers. Dynamics 365 Remote Assist is used for real-time remote expert support and troubleshooting, while Dynamics 365 Guides enable structured, hands-free step-by-step operational training. Microsoft Power Platform supports the creation and sharing of augmented instructions, feedback aggregation, and digital documentation. This architecture ensures that operational expertise, regulatory approved content, and troubleshooting capabilities are seamlessly available at the point of work.
Sources & evidence1
The same organization appears in newer AI deployment evidence.
- Same organization re-documented as recently as 2026.
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