Novo Nordisk transforms shop floor manufacturing and training with augmented reality

Novo Nordisk, a Denmark-based global pharmaceutical company, introduced Microsoft HoloLens 2 and Microsoft Power Platform to revolutionize its manufacturing processes. The use of HoloLens 2 augmented reality instructions, combined with Dynamics 365 Remote Assist and Dynamics 365 Guides, enabled shop floor workers to undergo hands-free, step-by-step, 3D visualized training and operational tasks. This innovation improved onboarding speed, process accuracy, and ensured compliance with strict Good Manufacturing Practices. Remote Assist functionality facilitated virtual site visits and faster troubleshooting, eliminating delays due to waiting for on-site engineers. Employees provided feedback to refine the augmented instructions, which fostered a culture of continuous improvement and flexibility. Over 1,000 employees participated in the pilot, showing high engagement and willingness to innovate. The project helped Novo Nordisk improve consistency, efficiency, and process reliability, driving the digital transformation of pharmaceutical manufacturing. Employees faced complex manufacturing procedures, compliance obligations, and required more effective onboarding methods. The solution was rigorously evaluated for regulatory compliance and proved to enhance day-to-day operations as well as employee motivation.