Energy companies elevate customer service through voice AI integration

KINOVA and Parloa have formed an exclusive partnership to revolutionize customer service for energy companies by integrating Parloa’s AI-powered voice platform into corporate contact centers. Parloa’s software-as-a-service enables natural language interactions on major channels—including phone—streamlining customer processes and elevating agent experience. KINOVA delivers comprehensive support as the first IT integration specialist committed exclusively to implementing Parloa’s AI solutions, offering consulting, technical integration, and maintenance. The collaboration seeks to deliver scalable, efficient service operations—improving customer satisfaction by reducing wait times, personalizing interactions, and supporting agents with advanced generative AI technologies. The goal is to create reliable, adaptive customer care for enterprises especially within the energy and utilities sector.