Normalized claim
Quantified impact: 40% decrease
Reduced case resolution speed by 40%.
Leading Legal Firm Accelerates Case Management and Collaboration
Use case typeLegal management platformUpdated Jun 13, 2026
A large, established legal firm faced significant challenges managing case communications, document storage, and deadline tracking, resulting in security risks and lost time. Empathy Technologies delivered a dedicated, secure collaboration platform using Microsoft Teams, SharePoint, OneDrive, Power Automate, and Microsoft 365 Copilot tailored for legal workflows. Each case received a secure Teams channel with integrated, role-based SharePoint file storage and calendar sync for court dates and deadlines. Power Automate enabled workflow automation, such as automatic reminders and streamlined channel setup for new cases. The firm saw improved training and adoption thanks to detailed user guides and on-demand Teams support. The project resulted in a 40% reduction in case resolution time, secure and compliant file sharing, and substantial savings of lawyers' billable hours. The digital workspace enhanced accountability, transparency, and client service quality.
- Organization
- Anonymous legal firm
- Industry
- Legal
- Location
- Global
- Published
- May 2025
Reported outcomes
−40%
quantified impactTime & speed
2-3 hourstime
Strategic outcomes
Speed & agilityAccelerated case resolution workflowRisk & complianceEnabled secure compliant file managementCost efficiencyFreed lawyers' billable timeCustomer experience & trustImproved client service quality
Catalog median for time & speed deployments: −50% across 312 reported metrics. Compare benchmarks →
Why do we believe this?Outcome claims, sources, and evidence checks
Normalized claim
Time: 2-3 hours decrease
Saved 2–3 hours of billable lawyer time daily through streamlined file and information retrieval.
Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
- Customer
- Anonymous legal firm
- Provider
- Microsoft
- Maturity
- Production
- Linked source
- empathy-technologies.com
Deployed Microsoft 365 Copilot to boost productivity and support
Customer identity supportedSource describes one deploymentMaturity supported
Primary read
Use case focus
Showing 3 of 3
- 1Automated Legal Case Management
- 2Secure Document Collaboration in Legal Services
- 3Automated Deadline Alerts for Legal Teams
- Case-related communications scattered across emails and calls, leading to confusion and duplicated work.
- Sensitive documents shared via unsecured platforms, creating data breach and compliance risks.
- Lack of clear tracking for court dates, client meetings, and filing deadlines, resulting in missed or rushed submissions.
- Outdated collaboration tools slowing processes and reducing efficiency.
- Implemented secure Microsoft Teams channels for each legal case.
- Integrated SharePoint and OneDrive for confidential, role-based document storage within Teams.
- Automated case management workflows with Power Automate, including deadline reminders and channel setup.
- Enabled firm-wide calendar integration and information transparency.
- Deployed Microsoft 365 Copilot to boost productivity and support.
- Reduced case resolution speed by 40%.
- Achieved secure, compliant file management with encrypted storage, strict access controls, and audit trails.
- Saved 2–3 hours of billable lawyer time daily through streamlined file and information retrieval.
- Increased accountability and transparency with all communication and documentation visible in dedicated Teams channels.
Architecture
The solution created dedicated Teams channels for each case, integrated SharePoint and OneDrive for confidential file storage, synced Outlook and Teams calendars for date management, and used Power Automate to automate reminders and set up standard folder structures and permissions with each new case channel. Microsoft 365 Copilot was employed for productivity and support.
Sources & evidence1
Evidence: Medium50/100Evidence strength
- Customer explicitly identified
- Deployment status explicitly supported
- Quantified outcome available
- Technical implementation details available
Published: May 21, 2025Publisher: empathy-technologies.com
AI-generated summary. Verify important details with the linked sources before relying on this case.
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