Mount Sinai Health System Streamlines Clinical Workflows with AI Assistant
Mount Sinai Health System is rolling out Dragon Copilot, Microsoft's advanced AI clinical assistant, across its hospitals and clinics. The platform integrates natural language, ambient listening, and generative AI on Microsoft Cloud for Healthcare to automate documentation, surface vital patient information, and reduce administrative workload. This system-wide phased deployment aims to address clinician burnout and inefficiencies in patient care documentation. The solution embeds directly into the clinical workflow, enabling voice-driven, ambient note-taking and simplifying complex administrative tasks. Initial deployment is in select departments, expanding to all clinical environments in 2026. The rollout includes comprehensive training, feedback, and evaluation measures to ensure secure and equitable AI integration. Mount Sinai's adoption is a key milestone in their digital transformation and serves as a model for responsible AI use in academic medicine.
- Organization
- Mount Sinai Health System
- Industry
- Healthcare
- Location
- United States
- Published
- November 2025
Reported outcomes
Strategic outcomes
Primary read
Use case focus
Showing 3 of 3
- 1Automated Clinical Documentation with AI Assistant
- 2Streamlined Information Retrieval for Patient Care
- 3Voice-Driven Ambient Documentation in Healthcare
- Clinician documentation fatigue caused by high administrative workload.
- Inefficient clinical workflows impacting patient care sessions.
- Difficulty surfacing critical information for clinicians in real time.
- Need to improve clinician well-being and reduce burnout.
- Organizational demand for digital transformation and operational excellence.
- Implemented Dragon Copilot, an AI clinical assistant, across care settings.
- Integrated advanced natural language processing, ambient listening, and generative AI for automated EHR documentation.
- Embedded AI assistant into clinical workflows for seamless, voice-driven documentation.
- Deployed on Microsoft Cloud for Healthcare for secure, scalable operations.
- Systematic training and phased rollout in clinical departments.
- Reduced clinician documentation fatigue and administrative burden.
- Freed clinicians to spend more time with patients, improving care quality.
- Enhanced information flow and care coordination between teams.
- Improved clinician well-being and job satisfaction.
- Achieved operational excellence benchmarks in healthcare delivery.
Architecture
Dragon Copilot uses Microsoft's secure healthcare cloud, integrating natural language, ambient listening, and generative AI directly into clinical workflows. These capabilities automate EHR documentation via voice and ambient recognition, surfacing required patient data and presenting recommendations within the workflow. The deployment follows a phased rollout, includes robust training, and secures AI integration in all care environments.
Sources & evidence1
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