Normalized claim
Development environment build time: 3 months to minutes decrease
reduced the average time needed to build a development environment from 3 months to only minutes
Capital One migrates and deploys Eno intelligent assistant on AWS (Amazon Connect Customer)
Use case typeContact center modernizationUpdated Jun 13, 2026
Capital One completed an eight-year migration from on-premises data centers to AWS and re-architected its banking platform around cloud-first operations. The company built most of its cloud applications from the ground up and used AWS services to support real-time customer experiences, including the Eno intelligent assistant and Amazon Connect Customer for contact center support.
- Organization
- Capital One
- Industry
- Finance
- Location
- United States
- Published
- June 2026
Reported outcomes
3 months to minutes
development environment build timeTime & speed
−70%disaster recovery test time−50%critical incident resolution time and transaction errors
Strategic outcomes
New product / capabilityBuilt a customer-facing intelligent assistantSpeed & agilityReleased new code multiple times dailyCustomer experience & trustEnabled proactive banking insightsSpeed & agilityImproved disaster recovery readiness
Why do we believe this?Outcome claims, sources, and evidence checks
Normalized claim
Disaster recovery test time: 70% decrease
cut its disaster recovery time in these testing exercises by 70 percent
Normalized claim
Critical incident resolution time and transaction errors: 50% decrease
reduced both critical incident resolution time and the number of transaction errors by 50 percent
Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
- Customer
- Capital One
- Provider
- AWS
- Maturity
- Unknown
- Linked source
- AWS Solutions Case Study
No explicit deployment-stage evidence found.
Customer identity supportedSource describes one deploymentMaturity evidence evaluated
Primary read
Use case focus
Showing 3 of 4
- 1Cloud Migration
- 2Customer Service Automation
- 3Intelligent Assistant
- Modernize customer experience with real-time insights.
- Move off legacy data centers and build an in-house digital banking organization.
- Upgrade contact center and intelligent assistant capabilities while improving resilience and release speed.
- Capital One migrated from eight on-premises data centers to AWS over eight years.
- It adopted more than 30 AWS services, including Amazon EC2, Amazon RDS, AWS Lambda, and Amazon Connect Customer.
- The company built Eno, a customer-facing intelligent assistant, using AWS services and real-time streaming analytics/ML.
- It also used AWS Well-Architected reviews and DevOps practices to align operations with cloud best practices.
- Development environment build time dropped from 3 months to minutes.
- Disaster recovery test time was cut by 70%.
- Critical incident resolution time and transaction errors were reduced by 50%.
- The company began releasing new code multiple times per day.
- Customers gained proactive insights through Eno and improved digital banking experiences.
Architecture
Capital One migrated from eight on-premises data centers to AWS, using a cloud-first, microservices-based architecture with Amazon EC2, Amazon RDS, AWS Lambda, Amazon Connect Customer, and real-time streaming analytics to support the Eno intelligent assistant and other banking applications.
Sources & evidence1
Evidence: Medium50/100Evidence strength
- Customer explicitly identified
- Primary source available
- Quantified outcome available
- Technical implementation details available
Type: Customer StoryPublished: Jun 4, 2026Publisher: AWSEvidence: PrimaryConfidence: High
AI-generated summary. Verify important details with the linked sources before relying on this case.
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