Transforming Pharma Business with Microsoft 365 Copilot at a Multinational European Pharma Company
Use case typeCompliance automationUpdated Jun 13, 2026
The customer is a leading multinational European pharmaceutical and biotechnology firm headquartered in London, seeking to optimize workflows and improve AI adoption. The company faced siloed data and teams, limited AI adoption especially among less tech-savvy users, scattered unstructured data, and a need to maximize ROI on AI tools like Microsoft Copilot amid economic challenges.
- Industry
- Pharma
- Location
- United Kingdom
Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
- Customer
- Leading multinational European pharmaceutical and biotechnology firm
- Provider
- Microsoft
- Maturity
- Production
- Linked source
- HCLTech
The company maximized ROI from Copilot licenses despite economic pressures, optimizing costs and operational efficiency
Customer identity supportedSource describes one deploymentMaturity supported
Primary read
Use case focus
Showing 2 of 2
- 1AI Adoption
- 2Workflow Automation
- HCLTech integrated Microsoft 365 Copilot seamlessly into daily workflows and familiar tools to enhance productivity.
- Data migration consolidated scattered data into Microsoft 365 with structured data management for better AI usability.
- Identity and permissions management improvements were implemented to secure data and eliminate oversharing.
- Comprehensive training programs were delivered to boost AI adoption including training employees on the art of prompts and best practices for AI interactions.
Technologies
- Employees saved over three hours of productive time on average, boosting work efficiency.
- User experience and satisfaction improved markedly as mundane tasks were automated by AI.
Sources & evidence1
Evidence: Medium55/100Evidence strength
- Customer explicitly identified
- Deployment status explicitly supported
- Primary source available
- Technical implementation details available
Type: Case StudyPublisher: HCLTechEvidence: PrimaryConfidence: High
AI-generated summary. Verify important details with the linked sources before relying on this case.
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