Transforming Pharma Business with Microsoft 365 Copilot at a Multinational European Pharma Company
Use case typeCompliance automationUpdated Jun 13, 2026
The customer is a leading multinational European pharmaceutical and biotechnology firm headquartered in London, seeking to optimize workflows and improve AI adoption. The company faced siloed data and teams, limited AI adoption especially among less tech-savvy users, scattered unstructured data, and a need to maximize ROI on AI tools like Microsoft Copilot amid economic challenges.
- Industry
- Pharma
- Location
- United Kingdom
Reported outcomes
Strategic outcomes
Speed & agilityIntegrated AI into daily workflowsNew product / capabilityConsolidated data into structured managementRisk & complianceImproved data security and prevented oversharingCost efficiencyMaximized ROI from Copilot licenses
Primary read
Use case focus
Showing 2 of 2
- 1AI Adoption
- 2Workflow Automation
- Numerous siloed data identities and permission setups led to inefficiencies and oversharing of information.
- Limited AI adoption was prevalent, with less tech-savvy users struggling to adopt AI-based solutions and frequent service desk requests for AI tool help.
- Data was scattered across multiple locations without proper structure.
- The leadership was focused on maximizing ROI from AI tools such as Microsoft Copilot.
- HCLTech integrated Microsoft 365 Copilot seamlessly into daily workflows and familiar tools to enhance productivity.
- Data migration consolidated scattered data into Microsoft 365 with structured data management for better AI usability.
- Identity and permissions management improvements were implemented to secure data and eliminate oversharing.
- Comprehensive training programs were delivered to boost AI adoption including training employees on the art of prompts and best practices for AI interactions.
Technologies
- Employees saved over three hours of productive time on average, boosting work efficiency.
- User experience and satisfaction improved markedly as mundane tasks were automated by AI.
- Data security and compliance were enhanced with no incidents of data oversharing.
- The company maximized ROI from Copilot licenses despite economic pressures, optimizing costs and operational efficiency.
Implementation partners1
Sources & evidence1
Groundedness: 5/5
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