What challenges did TNG Digital face before AI implementation?

Rapid user growth required scalable, resilient transaction infrastructure. The company needed stronger disaster recovery to meet tighter RPO requirements. TNG Digital also needed fraud prevention and always-on AI moderation for real-time user comments.

What was the impact of the AI solution?

During eMADANI, TNG eWallet reached 172,000 queries per second while maintaining uninterrupted service. Alibaba Cloud infrastructure improved scalability, resilience, reliability, stability, and security. AI-driven moderation helped maintain a safe and trustworthy user experience across the platform.

Source

AlibabaProductionEvidence: Medium65/100

TNG Digital scales fintech infrastructure and adds AI-powered moderation using Alibaba Cloud PAI and Edge AI

Use case typeDigital banking platformUpdated Jul 4, 2026

TNG Digital is a Malaysia-based fintech and eWallet provider that expanded beyond payments into investments, loans, remittances, and insurance while serving more than 22 million verified users and over 2 million merchants. The company used Alibaba Cloud to strengthen scalable transaction infrastructure, improve disaster recovery, support fraud mitigation and credit scoring, and deploy AI-powered content moderation in real time.

Organization: TNG Digital
Industry: Finance
Location: Malaysia
Published: July 2026

Reported outcomes

Queries per second: 172,000 QPS

Other quantified impact

Why do we believe this?Outcome claims, sources, and evidence checks

Normalized claim

Queries per second: 172,000 QPS increase

Alibaba Cloud Customer StoriesJul 4, 2026Customer storyExplicit claimMedium evidence strength

recording its highest-ever Queries Per Second (QPS), reaching an astounding 172,000 queries at 8 a.m. while maintaining uninterrupted service

Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks

Customer: TNG Digital
Provider: Alibaba
Maturity: Production
Linked source: Alibaba Cloud Customer Stories

It deployed AI content moderation by integrating a large language model through Alibaba Cloud AI-powered Edge Service into the real-time comment stream

Customer identity supportedSource describes one deploymentMaturity supported

Primary read

Use case focus

Showing 3 of 3

1Digital banking platform
2Safety monitoring
3Financial crime and fraud

TNG Digital optimized its disaster recovery architecture on Alibaba Cloud.
It used Alibaba Cloud infrastructure including Container Service for Kubernetes (ACK), Elastic Compute Service, PolarDB, Web Application Firewall, Platform for AI (PAI), and ZOLOZ Real ID.
The company implemented data-driven credit scoring and fraud mitigation using Alibaba Cloud data and machine learning services.
It deployed AI content moderation by integrating a large language model through Alibaba Cloud AI-powered Edge Service into the real-time comment stream.

Technologies

Alibaba Cloud Platform for AI (PAI)Alibaba Cloud AI-powered Edge Service Alibaba Cloud Web Application Firewall Container Service for Kubernetes Elastic Compute Service PolarDB ZOLOZ Real ID Alibaba Cloud MaxCompute

During eMADANI, TNG eWallet reached 172,000 queries per second while maintaining uninterrupted service.
Alibaba Cloud infrastructure improved scalability, resilience, reliability, stability, and security.
AI-driven moderation helped maintain a safe and trustworthy user experience across the platform.

Architecture

Alibaba Cloud customer story describing TNG Digital's scalable fintech infrastructure, disaster recovery improvements, fraud mitigation, data-driven credit scoring, and AI moderation integrated via Alibaba Cloud AI-powered Edge Service and a large language model.

Sources & evidence1

Evidence: Medium65/100Evidence strength