DWF Overhauls Legal Case Management and Remote Collaboration
DWF, the UK's largest listed legal business, underwent a digital transformation by implementing Microsoft Dynamics 365 and Power Platform, supported by Peppermint Technology. The initiative aimed to automate case workloads to let legal staff focus on complex and value-adding tasks, especially in the insurance sector. By integrating Power Platform and Microsoft 365, the organization achieved secure, seamless access to data and enabled cross-device collaboration, supporting remote work practices uncommon in legal services. Teams was rolled out to enhance communication, reducing reliance on email and enabling video-based client engagement. The platform improved client data management and gave staff a comprehensive client view, supporting better decision-making, operational efficiency, and elevated service levels. Approximately 3,000 employees are set to benefit, marking a significant step-change in digital case management for the sector.
- Organization
- DWF
- Industry
- Legal
- Location
- United Kingdom
- Published
- September 2020
Reported outcomes
Strategic outcomes
Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
- Customer
- DWF
- Provider
- Microsoft
- Maturity
- Production
- Linked source
- ukstories.microsoft.com
Teams was rolled out to enhance communication, reducing reliance on email and enabling video-based client engagement
Primary read
Use case focus
Showing 3 of 3
- 1case management automation
- 2remote collaboration
- 3client engagement platform
- Traditionally paper-based, manual case management processes.
- Inefficient workload distribution with staff focusing on repetitive tasks.
- Lack of secure, remote access to information and cross-device collaboration.
- Growing sector-wide concern about cyber security.
- Need for improved data-driven decision making in client services.
- Implemented a digital platform using Microsoft Dynamics 365 and Power Platform.
- Integrated with Microsoft 365 for secure access and collaboration.
- Leveraged Microsoft Teams for enhanced team and client communication.
- Supported by Peppermint Technology for sector-specific platform adaptation.
- Freed up legal staff for more complex work, boosting productivity.
- Enabled secure, remote, and flexible working across devices.
- Improved client data management and service quality.
- Planned benefit to approximately 3,000 employees.
Implementation partners1
Sources & evidence1
- Customer explicitly identified
- Deployment status explicitly supported
- Technical implementation details available
- Recent evidence check available
- Last evidence check: Jul 22, 2026.
The case's original source is still reachable.
- Cited source last checked Jun 12, 2026 — ok (0/1 broken).
Measures whether this deployment's public evidence persists — not whether the system is still in production.
AI-generated summary. Verify important details with the linked sources before relying on this case.
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