What challenges did LC Waikiki face before AI implementation?

Modernize legacy ERP and reduce manual financial and procurement effort across 1,300+ stores. Improve reporting speed, accuracy, and self-service across more than 1 million daily transactions.

What was the impact of the AI solution?

Monthly close dropped from 10-12 days to five. Routine financial data retrieval time fell by 30-50%. Automated 55,000 transfer orders, 1,100 purchase orders, and 154,000 retail sales headers daily.

Source

Microsoft

LC Waikiki FinChat and Copilot Studio agents for automated finance and procurement in Dynamics 365

Use case typeWorkflow automationUpdated Jul 5, 2026

LC Waikiki modernized its long-standing Dynamics AX environment with Dynamics 365 Finance and Supply Chain Management to support high-volume retail operations across more than 1,300 stores. The company built Copilot Studio agents including FinChat and Buy-Buy to provide conversational self-service, trigger finance and procurement actions, and reduce manual work across stores and headquarters.

Organization: LC Waikiki
Industry: Retail
Location: Turkey
Published: July 2026

Reported outcomes

−50%

routine financial data retrieval timeTime & speed

5 daysmonthly close duration−30%routine financial data retrieval time55,000 orders/daytransfer orders automated daily1,100 orders/daypurchase orders automated daily154,000 headers/dayretail sales headers automated daily

Strategic outcomes

Better decisions & insightFaster reporting and decision-makingCustomer experience & trustImproved self-service adoption and fewer errorsRisk & complianceContinuous regulatory change monitoringScale & capacityUnified ERP for global retail operationsEmployee experienceLess need for technical support across stores

Primary read

Use case focus

Showing 3 of 3

1Workflow automation
2AI agents
3Conversational analytics

Modernize legacy ERP and reduce manual financial and procurement effort across 1,300+ stores.
Improve reporting speed, accuracy, and self-service across more than 1 million daily transactions.

Implemented Dynamics 365 Finance and Supply Chain Management with Power BI, Power Apps, Power Automate, and Azure Synapse.
Built Copilot Studio agents such as FinChat for finance questions and actions, Buy-Buy for procurement support, and additional agents for legal compliance monitoring.

Technologies

Microsoft Dynamics 365 Finance and Supply Chain Management Copilot Studio Power BI Power Apps Power Automate Azure Synapse Microsoft Teams

Monthly close dropped from 10-12 days to five.
Routine financial data retrieval time fell by 30-50%.
Automated 55,000 transfer orders, 1,100 purchase orders, and 154,000 retail sales headers daily.

Architecture

LC Waikiki implemented Dynamics 365 Finance and Supply Chain Management alongside Power BI, Power Apps, Power Automate, and Azure Synapse. It then used Microsoft Copilot Studio to create FinChat as a conversational sidecar for finance tasks, Buy-Buy for procurement support, and other agents including a Legal Audit Agent that monitors regulation changes and notifies users in Microsoft Teams.

Sources & evidence1

Groundedness: 5/5Type: Customer StoryPublished: Jul 5, 2026Publisher: MicrosoftEvidence: PrimaryConfidence: High

Primary source

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Customer evidence

LC Waikiki FinChat and Copilot Studio agents for automated finance and procurement in Dynamics 365

Use case focus

Challenges

Solution

Impact

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