Brazil's CDHU transforms housing services with Microsoft technologies
Companhia de Desenvolvimento Habitacional e Urbano (CDHU) in Brazil has implemented a range of Microsoft solutions including Dynamics 365 Customer Service, Power Apps, Power BI, and Teams to enhance public services and streamline operations. This transformation centralized citizen service management, improved data analysis, and enabled remote support.
Reported outcomes
Strategic outcomes
Primary read
Use case focus
Showing 3 of 3
- 1Centralized citizen data management
- 2Remote citizen support
- 3Field data gathering
- Need to centralize fragmented citizen service data
- Complex manual payment protocols
- Inconsistent community surveying processes
- Increased demand for digital channels during the pandemic
- Deployment of Dynamics 365 Customer Service to centralize service data
- Integration of Power Apps for field data gathering
- Introduction of Power BI to enable real-time analytics
- Use of Teams for remote operations during the pandemic
- Streamlined public services
- Improved efficiency of payment protocols
- Enhanced community engagement during the pandemic
- Increased operational transparency
Architecture
Microsoft Dynamics 365 Customer Service and Power Apps supported field and office operations while Teams allowed remote citizen service since the pandemic onset.
Sources & evidence1
The case's original source is still reachable.
- Cited source last checked Jun 12, 2026 — ok (0/1 broken).
Measures whether this deployment's public evidence persists — not whether the system is still in production.
AI-generated summary. Verify important details with the linked sources before relying on this case.
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