Normalized claim
Total cost of ownership reduction: 31% decrease
reduced total cost of ownership (TCO) by 31 percent
Forte Insurance proof-of-concept for a generative AI chatbot on AWS document management (DMS) with AWS services (ECS/CodePipeline)
Use case typeIntelligent document processingUpdated Jun 13, 2026
Forte Insurance modernized customer-facing applications and disaster recovery on AWS to support online sales growth and faster software delivery. As part of an additional proof of concept, employees used a generative AI chatbot powered by AWS services to interrogate document management system (DMS) data and speed up decision-making.
- Organization
- Forte Insurance
- Industry
- Insurance
- Location
- Cambodia
- Published
- May 2026
Reported outcomes
−31%
total cost of ownership reductionCost savings
+217%digitally enabled premiums growth+400%software release frequency increase−60%deployment time reduction−80%rollback time reduction
Strategic outcomes
Speed & agilityFaster software releases and deploymentBetter decisions & insightImproved document-based decision makingNew product / capabilityBuilt a generative AI document chatbotScale & capacityModernized platform for online sales growth
Why do we believe this?Outcome claims, sources, and evidence checks
Normalized claim
Digitally enabled premiums growth: 217% increase
driving a 217 percent increase in digitally enabled premiums
Normalized claim
Software release frequency increase: 400% increase
increasing the number of monthly software releases by 400 percent
Normalized claim
Deployment time reduction: 60% decrease
cutting deployment time by 60 percent
Normalized claim
Rollback time reduction: 80% decrease
cut rollback time by 80 percent
Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
- Customer
- Forte Insurance
- Provider
- AWS
- Maturity
- PoC
- Linked source
- AWS Case Study
As part of an additional proof of concept, employees used a generative AI chatbot powered by AWS services to interrogate document management system (DMS) data and speed up decision-making
Customer identity supportedSource describes one deploymentMaturity supported
Primary read
Use case focus
Showing 3 of 3
- 1Cloud Modernization
- 2DevOps
- 3Document Intelligence
- Online sales growth required a more flexible, scalable platform for customer-facing applications.
- The company wanted faster software development and deployment.
- It also needed a way to query DMS data more efficiently to improve decision-making.
- Migrated the website and online portal to AWS with near-zero downtime.
- Built a cloud-native environment using Amazon Elastic Container Service and Amazon API Gateway, with Amazon S3 for storage and AWS CodePipeline for CI/CD.
- Ran a generative AI chatbot proof of concept on its AWS-hosted DMS to help employees interrogate documents.
- AWS modernization reduced TCO by 31%.
- Software releases increased from 4 to 20 per month and deployment time fell by 60%.
- Digital enabled premiums grew by 217%, and the generative AI chatbot POC showed improved personnel efficiency for decision-making.
Architecture
Forte Insurance migrated its website and online portal to AWS, using Amazon Elastic Container Service for microservices containers, Amazon API Gateway to integrate with its on-prem Oracle core system, Amazon S3 for storage and disaster recovery, and AWS CodePipeline for CI/CD. The company also ran a generative AI chatbot proof of concept against its document management system on AWS to speed decision-making.
Sources & evidence1
Evidence: Medium65/100Evidence strength
- Customer explicitly identified
- Deployment status explicitly supported
- Primary source available
- Quantified outcome available
- Technical implementation details available
Type: Customer StoryPublished: May 27, 2026Publisher: AWSEvidence: PrimaryConfidence: High
AI-generated summary. Verify important details with the linked sources before relying on this case.
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