Grupo Bimbo Empowers Employees with Low-Code AI to Boost Efficiency
Grupo Bimbo, the largest global bakery company, has implemented a company-wide program to empower 21,000 employees through the Microsoft Power Platform. The program centers on a Center of Excellence (CoE) aimed at democratizing app creation and AI automation, even among non-technical staff. Over three years, the initiative delivered 7,000 custom Power Apps, 18,000 automated processes, and 650 AI agents. Through broad training, workshops, best practice exchanges, and hackathons, the CoE enabled employees to innovate in their departments, streamlining tasks like HR, finance, sales, and logistics. Example applications include a digital HR assistant (BIDA) to support payroll and onboarding and a finance app that reduced investment approvals from weeks to hours. The migration of development and process automation to the cloud provided scalability, increased productivity, and rapid deployment for new solutions. The use of Microsoft Copilot and Copilot Studio allowed citizen developers to quickly experiment with AI capabilities. Grupo Bimbo's global workforce thus reduced manual busywork, saving tens of millions of dollars annually and accelerating digital transformation. The success proved the scalability of low-code tools, transforming operational excellence, and maintaining competitive advantage globally.
- Organization
- Grupo Bimbo
- Industry
- Consumer & Food
- Location
- Mexico
Reported outcomes
Strategic outcomes
Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
- Customer
- Grupo Bimbo
- Provider
- Microsoft
- Maturity
- Production
- Linked source
- microsoft.com
The success proved the scalability of low-code tools, transforming operational excellence, and maintaining competitive advantage globally
Primary read
Use case focus
Showing 3 of 4
- 1Citizen Development at Scale
- 2Automated Digital HR Assistant
- 3Low-Code AI-Powered Business Process Automation
- Manual busywork limited employee productivity.
- Slow development of custom apps hampered business agility.
- Lack of automation resulted in inefficiencies across HR, finance, and sales.
- Non-technical staff had limited opportunities for innovation.
- Expensive traditional development processes.
- Established a Center of Excellence (CoE) for low-code AI adoption.
- Trained and empowered 21,000 employees on Power Platform tools.
- Developed 7,000 Power Apps, 18,000 automations, and 650 AI agents.
- Migrated app infrastructure to the cloud for scalability and security.
- Provided structured support (training, reviews, hackathons) for citizen development.
- Saved tens of millions in operational and development costs annually.
- Created 7,000 Power Apps and 18,000 automation workflows.
- 650 AI agents deployed across international operations.
- Significantly increased productivity and innovation scale company-wide.
- Accelerated digital transformation and responsiveness globally.
Architecture
Employees across Grupo Bimbo use Microsoft Power Platform (Power Apps, Power Automate, AI Builder, Copilot Studio) to create applications and automation solutions. These low-code solutions are developed and deployed on cloud infrastructure, providing scalability and rapid onboarding. The Center of Excellence coordinates support, training, and governance, ensuring IT, security, and compliance integration into app lifecycle processes. Copilot Studio and AI Builder introduce advanced automation and conversational AI agents.
Sources & evidence1
- Customer explicitly identified
- Deployment status explicitly supported
- Primary source available
- Technical implementation details available
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