What challenges did Sunrise Technologies face before AI implementation?

Managing complex product structures in furniture manufacturing. Supply chain disruptions and logistics challenges. Improving customer service and multi-channel sales. Need for data-driven intelligence for forecasting and operational efficiency.

What was the impact of the AI solution?

Improved operational efficiency and supply chain visibility. Enhanced forecasting accuracy and automation in product lifecycle management. Better customer experience through consolidated multi-channel sales and service. Increased business agility and intelligence-driven decision-making.

Source

Microsoft

Microsoft Dynamics 365 and AI Agents in Furniture Industry by Sunrise Technologies

Use case typeWorkflow automationUpdated Jun 13, 2026

Sunrise Technologies implemented Dynamics 365 combined with their best practices for the highly configurable home furnishings industry. They provided extensive supply chain management, product configuration, channel management, CRM, and business intelligence features. AI Agents were integrated to transform supplier communication and improve inventory visibility within Dynamics 365 Supply Chain.

Organization: Sunrise Technologies
Industry: Manufacturing
Location: United States
Published: January 2026

Reported outcomes

Strategic outcomes

Better decisions & insightImproved forecasting and operational insightCustomer experience & trustImproved multi-channel customer experienceSpeed & agilityIncreased business agilityNew product / capabilityImproved supplier communication and inventory visibility

Primary read

Use case focus

Showing 3 of 3

1Supply Chain Management
2AI Agents
3CRM

Managing complex product structures in furniture manufacturing.
Supply chain disruptions and logistics challenges.
Improving customer service and multi-channel sales.
Need for data-driven intelligence for forecasting and operational efficiency.

Implemented Dynamics 365 with Sunrise Technologies best practices tailored for the home furnishings industry.
Used AI agents to improve supplier communication and inventory visibility within Dynamics 365 Supply Chain.
Integrated CRM, ERP, and business intelligence for a consolidated view of multi-channel customer engagements and operational insights.

Technologies

Microsoft Dynamics 365 Microsoft Cloud AI Agents Dynamics 365 Supply Chain

Improved operational efficiency and supply chain visibility.
Enhanced forecasting accuracy and automation in product lifecycle management.
Better customer experience through consolidated multi-channel sales and service.
Increased business agility and intelligence-driven decision-making.

Sources & evidence1

Groundedness: 2/5

Primary source

AI-generated summary. Verify important details with the linked sources before relying on this case.

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Customer evidence