MNP streamlines proposals and client service with agentic AI initiatives

MNP, a leading Canadian professional services provider, partnered with Microsoft to drive large-scale AI adoption across its operations and client services. Through the establishment of the AI Foundry, MNP guided Canadian mid-market organizations in identifying and scaling AI opportunities from ideation to production deployments. With over 6,300 Microsoft 365 Copilot licenses deployed and the development of custom Azure OpenAI-powered agents, MNP integrated generative and agentic AI deep into core business processes. The firm reported a 193% increase in proposal output, 75 minutes saved per meeting, and a 30% reduction in content development costs by leveraging Microsoft Copilot and agent-based automations. MNP Digital Services clients benefit similarly through AI-powered citizen-facing agents, healthcare intake automation, and banking workflow optimization. MNP developed industry-specific templates and connectors to expedite responsible AI adoption for clients, embedding intelligence across multiple business areas from public sector to healthcare and financial services. Microsoft recognized MNP as a featured Microsoft Fabric partner and awarded it Inner Circle for Business Applications Excellence, reflecting MNP’s focus on impactful, business-first genAI solutions. The tight collaboration illustrates Canada’s growing leadership in AI-enabled professional services.