MicrosoftProductionEvidence: Medium50/100

Multi-Agent AI Solutions by SolidCommerce and ContraForce with Microsoft Azure AI Agent Service

Use case typeWorkflow orchestrationUpdated Jun 13, 2026

SolidCommerce and ContraForce implemented multi-agent AI solutions utilizing Microsoft Azure AI Agent Service to address challenges of scalability, domain specialization, compliance, and operational efficiency in complex enterprise scenarios.

Organization: SolidCommerce
Industry: Retail
Location: United States
Published: August 2025

Reported outcomes

quantified impactRisk, reliability & safety

Strategic outcomes

New business modelUnlocked new business modelsScale & capacityEnabled multi-tenant managed security service scalingNew product / capabilityBuilt a merchant assistance automation platformCustomer experience & trustImproved merchant productivity and response accuracy

Catalog median for risk, reliability & safety deployments: +40% across 14 reported metrics. Compare benchmarks →

Why do we believe this?Outcome claims, sources, and evidence checks

Normalized claim

Quantified impact: 3 x increase

Microsoft AI Co-Innovation LabsAug 20, 2025Blog postInferred claimMedium evidence strength

ContraForce enabled MSSPs to manage 3x more customers per analyst, doubled incident investigation capacity, and unlocked new business models while reducing the need for dedicated security and AI engineering teams.

Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks

Customer: SolidCommerce, ContraForce
Provider: Microsoft
Maturity: Production
Linked source: Microsoft AI Co-Innovation Labs

Customer identity supportedSource describes one deploymentMaturity supported

Primary read

Use case focus

Showing 3 of 3

1Multi-agent AI
2AI Orchestration
3Automation

Conventional single-agent AI systems struggled with scalability, domain specialization, compliance, and operational efficiency in complex enterprise settings.

SolidCommerce developed a multi-modal AI Agent-powered Merchant Assistance Platform using Azure AI Agent Service to automate data retrieval, generate context-specific responses, and implement merchant approval workflows.
ContraForce implemented a multi-tenant, multi-agent managed security service platform based on Microsoft AI Agent Service to automate alert triage, incident investigation, and guided response execution.

Technologies

Azure AI Agent Service Azure Blob Storage Azure AI Search Azure Function Apps

SolidCommerce improved merchant productivity, response accuracy, and workflow scalability.
ContraForce enabled MSSPs to manage 3x more customers per analyst, doubled incident investigation capacity, and unlocked new business models while reducing the need for dedicated security and AI engineering teams.

Architecture

The multi-agent system consists of specialized autonomous agents coordinated through an orchestrator, enabling modularity, scalability, domain specialization, and resilience. It uses Azure Blob Storage, Azure AI Search, Function Apps, and Azure AI Agent Service components.

Sources & evidence1

Evidence: Medium50/100Evidence strength