MicrosoftExpanded
National Grid Transforms Legal Ops with Office 365
Use case typeCustomer communication automationUpdated Jun 13, 2026
National Grid implemented an Office 365-based solution for its legal teams, significantly restructuring document and email management systems. This integration ensured seamless collaboration across legal workflows, utilizing SharePoint and Microsoft Outlook integration.
- Organization
- National Grid
- Industry
- Energy & Utilities
- Location
- United Kingdom
- Published
- May 2020
Reported outcomes
87%
quantified impactCustomer experience
Strategic outcomes
New product / capabilityDigitally centralized legal documentsCustomer experience & trustImproved legal team satisfactionSpeed & agilityStreamlined legal workflow productivityBetter decisions & insightImproved email-to-legal lifecycle consistency
Primary read
Use case focus
Showing 2 of 2
- 1Legal SaaS customization
- 2Unified document email threads known
- Fragmented legal document management.
- Inconsistent collaboration tools within legal teams.
- Difficulty synchronizing cross-system emails efficiently.
- Deployed ES/Unity with seamless Office 365 integration.
- Legal documents digitally centralized into Microsoft SharePoint.
- Streamlined workflow productivity directly with Microsoft Outlook.
Technologies
- Legal teams reported 87% satisfaction level post rollout.
- Improved email-to-legal lifecycle consistency.
- Enhanced internal information capture saving each contract signed!
Implementation partners1
Sources & evidence1
ExpandedExpanded
The same organization appears in newer AI deployment evidence.
- Same organization re-documented as recently as 2024.
- Cited source last checked Jun 12, 2026 — ok (0/1 broken).
Measures whether this deployment's public evidence persists — not whether the system is still in production.
Groundedness: Unavailable
AI-generated summary. Verify important details with the linked sources before relying on this case.
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