NTT DATA streamlines business automation with AI agents

NTT DATA leverages Microsoft Azure AI Agents to automate repetitive, complex tasks across multiple sectors, including retail, banking, healthcare, logistics, and finance. The solution automates workflows like 24/7 customer support, coding assistance, project management, compliance documentation, route planning, medical diagnosis support, fraud detection, and investment risk analysis. Agents utilize retrieval-augmented generation (RAG) to connect data and provide accurate, contextually relevant responses. Key use cases include customer service transformation, development process automation, and sector-specific operational efficiency improvements. NTT DATA provides end-to-end deployment—scoping use cases, developing tailored deployment strategies, integrating Azure resources, and ongoing system support. The approach delivers cost-effective scalability, productivity gains, and operational insights by embedding AI-powered automation across enterprise functions and enhancing customer interactions and decision-making. NTT DATA’s Track and Trace Logistics Management Application showcases a practical industry use: built with Azure and GenAI, it provides logistics managers with a dashboard to monitor supply chains, prepare documents, and verify regulatory compliance. Customers benefit from less manual work and real-time data-driven decisions. The company boosts productivity by automating IT tasks and enables clients to use Copilot Studio to build their own agents and conversational interfaces for various business processes. The company’s global industry cloud platform, with over 500 prebuilt components, underpins these solutions. NTT DATA’s proven expertise as a Microsoft Azure partner is recognized in industry analyst reports. Ongoing management ensures ethical, secure operations and future scalability. By freeing human staff from routine work, NT DATA’s Azure AI agent solutions support a shift to more creative, strategic projects while reliably handling business-critical workflows around the clock.