Normalized claim
Tenant onboarding time: 70% decrease
reduced tenant-onboarding time by 70 percent, from 2 minutes to seconds
Quality Unit & Labyrinth Labs Success Story - AWS
Use case typeCloud migrationUpdated Jun 18, 2026
Quality Unit, the company behind the LiveAgent omnichannel help desk, migrated its aging infrastructure to AWS with partner Labyrinth Labs. The move replaced eight disconnected data centers with a Kubernetes-based cloud architecture and automated tenant migration to improve onboarding speed, deployment velocity, reliability, and scaling. The implementation used Amazon Elastic Kubernetes Service, Amazon EC2, Amazon S3, Amazon Route 53, Amazon Aurora, Terraform, GitHub, and Argo CD, and the company later built FlowHunt with Amazon Bedrock.
- Organization
- Quality Unit
- Industry
- Tech & Comms
- Location
- CY
- Published
- June 2026
Why do we believe this?Outcome claims, sources, and evidence checks
Normalized claim
Deployment time: 85% decrease
also cut deployment time by 85 percent, from weeks to days
Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
- Customer
- Quality Unit
- Provider
- AWS
- Maturity
- Production
- Linked source
- AWS Customer Stories
The legacy environment limited scaling to new regions and tenants and increased operational complexity
Customer identity supportedSource describes one deploymentMaturity supported
Primary read
Use case focus
Showing 2 of 2
- 1Cloud migration
- 2Software modernization
- Migrated LiveAgent to AWS with Labyrinth Labs using a Kubernetes-based reference architecture.
- Used Amazon Elastic Kubernetes Service, Amazon EC2, Amazon S3, Amazon Route 53, and Amazon Aurora to run the platform.
- Implemented CI/CD with GitHub and Argo CD, infrastructure as code with Terraform, and automated tenant moves during after-hours migration windows.
- Consolidated all data centers into three AWS Regions and added monitoring, scaling, and observability tooling.
- Reduced tenant-onboarding time by 70 percent, from about 2 minutes to seconds.
- Reduced deployment time by 85 percent, from weeks to days.
- Minimized outages, improved stability, and enabled dynamic scaling during peak demand.
- Strengthened security posture and reduced operational overhead with managed services and automated certificate management.
Architecture
Quality Unit migrated LiveAgent to AWS with Labyrinth Labs using a Kubernetes-based LARA reference architecture. The architecture used Amazon EKS for container orchestration, Amazon EC2 for compute, Amazon S3 for object storage, Amazon Route 53 for routing, and Amazon Aurora for PostgreSQL. The team used GitHub and Argo CD for CI/CD, Terraform for infrastructure as code, Karpenter for node scaling, and monitoring/observability tools such as Grafana, Loki, Prometheus, Thanos, and Tempo. Tenant migrations were automated during after-hours windows and the platform was consolidated into three AWS Regions.
Sources & evidence1
Evidence: Medium65/100Evidence strength
- Customer explicitly identified
- Deployment status explicitly supported
- Primary source available
- Quantified outcome available
- Technical implementation details available
Type: Customer StoryPublished: Jun 18, 2026Publisher: AWSEvidence: PrimaryConfidence: High
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