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Rush University Medical Center: Enhancing Patient Experience with API Management on Google Cloud

Use case typePatient engagementUpdated Jun 13, 2026

Rush University Medical Center, an academic health system in Chicago, aimed to improve patient and caregiver experiences through digital tools providing seamless access to healthcare services. The challenge was to enable patients to access care anywhere using mobile and online tools powered by APIs, thus improving engagement and satisfaction while reducing operational costs. The solution was the MyRush app, which integrates APIs managed and secured by Google Cloud's Apigee API Management platform, enabling access to medical records, appointments, prescriptions, symptom checking, and even ride-hailing services. The implementation resulted in 20,000 API calls per month within 8 months of launch, freeing IT resources from API management to focus on delivering care-enhancing applications, and significantly improving patient interaction with healthcare.

Organization
Rush University Medical Center
Industry
Healthcare
Location
United States
Published
May 2026

Reported outcomes

Strategic outcomes

Customer experience & trustImproved patient access to healthcare servicesCustomer experience & trustImproved patient satisfaction through convenient accessSpeed & agilityRedirected IT focus to care applicationsCustomer experience & trustDigitized access to patient information and services

Primary read

Use case focus

Showing 2 of 2

  • 1API Management
  • 2Patient Engagement
  • Healthcare traditionally lagged in customer experience innovation with growing pressure to reduce costs and improve care coordination outside hospitals.
  • Patients needed on-demand access to healthcare information and services from various locations including home, work, and clinics.
  • Developed the MyRush app with API-based microservices for critical customer touchpoints and a secure API gateway using Apigee with OAuth, validation, and traffic management capabilities.
  • The platform helped integrate multiple backend systems securely and seamlessly under HIPAA compliance.
  • The choice of Apigee was influenced by its ease of use, continuous innovation, and ability to simplify API management allowing the IT team to focus on care delivery applications.
Technologies
Apigee API Management
  • The MyRush app achieved 20,000 API calls per month within 8 months, indicating strong patient adoption and engagement.
  • Improved patient satisfaction by providing convenient access to test results, appointments, prescriptions, symptom checkers, and healthcare content.
  • IT staff redirected focus from managing APIs to developing care-focused applications, increasing efficiency.
  • Enhanced healthcare delivery by digitizing and democratizing access to patient information and services.
Architecture

MyRush app integrates various healthcare service APIs through Apigee API Management platform acting as an API gateway with OAuth, validation, and traffic management, connecting front-end mobile app with backend medical records, appointment, prescription, and healthcare information systems securely under HIPAA.

Sources & evidence1
Groundedness: 4/5
Primary source

AI-generated summary. Verify important details with the linked sources before relying on this case.

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