What challenges did Sanofi face before AI implementation?

Scale an internal AI companion across a global pharmaceutical workforce while preserving flexibility and strong data sensitivity controls. Move beyond basic summarization as employee requests became more complex and the tool became a primary digital gateway.

What was the impact of the AI solution?

Reached 50,000 weekly users and 72,000 monthly users. Generated 11 million conversations and 90% positive feedback. Surveyed employees reported 90.5% time savings on routine tasks, 78% better decisions, 77% improved work-work balance, and one use case cut verification time by 92%.

Source

Sanofi builds Concierge, an agentic generative AI assistant on Amazon Bedrock

Use case typeAI agentsUpdated Jun 16, 2026

Sanofi built Concierge in-house on AWS as a unified, agentic AI companion for its global workforce, using Amazon Bedrock for model flexibility and planning to add Amazon Bedrock AgentCore for orchestration. The system gives employees a single conversational interface for finding information, generating content, completing tasks, and discovering specialized agents across the company.

Organization: Sanofi
Industry: Pharma
Location: France
Published: June 2026

Reported outcomes

−92%

timeTime & speed

90%quantified impact−90.5%time−78%time−77%time

Strategic outcomes

Speed & agilityTransformed internal work into faster digital workflowsCustomer experience & trustImproved employee trust in AI-supported workScale & capacityCreated a scalable enterprise AI gateway for the workforceInnovation & cultureEncouraged internal app and agent building

Catalog median for time & speed deployments: −60% across 724 reported metrics. Compare benchmarks →

Primary read

Use case focus

Showing 3 of 3

1AI agents
2Employee productivity
3Workflow automation

Scale an internal AI companion across a global pharmaceutical workforce while preserving flexibility and strong data sensitivity controls.
Move beyond basic summarization as employee requests became more complex and the tool became a primary digital gateway.

Built Concierge in-house on AWS using Amazon Bedrock and a model-agnostic architecture.
Deployed across multiple regions to reduce latency.
Added an agent hub/orchestration layer connecting the companion to specialized agents for data retrieval, system write-back, and workflow automation.

Technologies

Amazon Bedrock Amazon Bedrock AgentCore AWS

Reached 50,000 weekly users and 72,000 monthly users.
Generated 11 million conversations and 90% positive feedback.
Surveyed employees reported 90.5% time savings on routine tasks, 78% better decisions, 77% improved work-work balance, and one use case cut verification time by 92%.

Architecture

Sanofi built Concierge in-house on AWS as a model-agnostic AI companion using Amazon Bedrock. The architecture was deployed across multiple regions for lower latency and expanded into an agent hub/orchestration layer that connects the assistant to specialized agents for data retrieval, system write-back, and workflow automation. Sanofi plans to incorporate Amazon Bedrock AgentCore to build, connect, and optimize agents securely at scale.

Sources & evidence1

Groundedness: 5/5Type: Customer StoryPublished: Jun 16, 2026Publisher: AWSEvidence: PrimaryConfidence: High

Primary source

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Customer evidence