Normalized claim
Time: 60% decrease
Over 60% reduction in admin time per task for clinicians.
MicrosoftEvidence: Medium50/100
System C slashes administrative workload in UK health and social care
Use case typeClinical documentationUpdated Jun 13, 2026
System C has developed a generative AI solution leveraging Azure OpenAI, Azure Cosmos DB, and Azure SQL Database to reduce administrative tasks for health and social care professionals in the UK. The AI assistant drafts documentation and referrals from clinician-patient and social worker-citizen interactions, integrating with CareFlow EPR and Liquidlogic management platforms. Clinicians review AI-generated notes before approval to maintain quality. Initial pilots in local authorities and an NHS trust highlight significant time and cost savings: over 60% reduction in admin time per task for clinicians and up to 45 minutes saved for social worker assessments. Potential non-cash savings exceed £5 million annually per NHS trust. The initiative aims to combat staff burnout and raise quality of care by enabling more patient time. System C plans to expand AI functionalities for additional use cases, partnering with customers for ongoing innovation.
- Organization
- System C
- Industry
- Healthcare
- Location
- United Kingdom
- Published
- January 2025
Reported outcomes
Time: More than 60% lower
Time & speed
Time: Up to 45 minutes
Why do we believe this?Outcome claims, sources, and evidence checks
Normalized claim
Time: 45 minutes decrease
Up to 45 minutes saved per needs assessment for social workers.
Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
- Customer
- System C
- Provider
- Microsoft
- Maturity
- Unknown
- Linked source
- HT World
No explicit deployment-stage evidence found.
Customer identity supportedSource describes one deploymentMaturity evidence evaluated
Primary read
Use case focus
Showing 2 of 2
- 1Automated Clinical Documentation Drafting
- 2AI-Assisted Social Care Assessment Note Generation
- Implemented generative AI assistant using Azure OpenAI, Cosmos DB, and Azure SQL Database.
- Integrated AI into CareFlow EPR and Liquidlogic social care management platforms.
- AI assistant automates draft documentation and referrals based on recorded notes or audio.
- Maintained 'human in the loop' with clinician review and approval of drafts.
Technologies
Potential cost savings of over £5 million per NHS trust annually.
Architecture
System C integrates Azure OpenAI Service, Cosmos DB, and SQL Database to host secure, compliant AI models. AI assistants process clinician or social worker notes, generate documentation drafts, and integrate directly with CareFlow EPR and Liquidlogic systems. Drafts are reviewed by professionals before being formally included in records, ensuring quality and compliance.
Sources & evidence1
Evidence: Medium50/100Evidence strength
- Customer explicitly identified
- Independent source available
- Quantified outcome available
- Technical implementation details available
Type: News ArticlePublished: Jan 15, 2025Publisher: HT WorldEvidence: SecondaryConfidence: Low
AI-generated summary. Verify important details with the linked sources before relying on this case.
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