What challenges did TNG Digital face before AI implementation?

Rapid user growth required scalable, resilient transaction infrastructure. The company needed stronger disaster recovery to meet tighter RPO requirements. TNG Digital also needed fraud prevention and always-on AI moderation for real-time user comments.

What was the impact of the AI solution?

During eMADANI, TNG eWallet reached 172,000 queries per second while maintaining uninterrupted service. Alibaba Cloud infrastructure improved scalability, resilience, reliability, stability, and security. AI-driven moderation helped maintain a safe and trustworthy user experience across the platform.

Source

Alibaba

TNG Digital scales fintech infrastructure and adds AI-powered moderation using Alibaba Cloud PAI and Edge AI

Use case typeDigital banking platformUpdated Jul 4, 2026

TNG Digital is a Malaysia-based fintech and eWallet provider that expanded beyond payments into investments, loans, remittances, and insurance while serving more than 22 million verified users and over 2 million merchants. The company used Alibaba Cloud to strengthen scalable transaction infrastructure, improve disaster recovery, support fraud mitigation and credit scoring, and deploy AI-powered content moderation in real time.

Organization: TNG Digital
Industry: Finance
Location: Malaysia
Published: July 2026

Reported outcomes

172,000 QPS

queries per secondOther quantified impact

Strategic outcomes

Scale & capacityHandled peak festival traffic without interruptionCustomer experience & trustStrengthened fraud prevention and onboarding trustCustomer experience & trustEnabled always-on comment moderation for a safer communityOther strategic outcomeExpanded beyond traditional payments into broader financial services

Primary read

Use case focus

Showing 3 of 3

1Digital banking platform
2Safety monitoring
3Financial crime and fraud

Rapid user growth required scalable, resilient transaction infrastructure.
The company needed stronger disaster recovery to meet tighter RPO requirements.
TNG Digital also needed fraud prevention and always-on AI moderation for real-time user comments.

TNG Digital optimized its disaster recovery architecture on Alibaba Cloud.
It used Alibaba Cloud infrastructure including Container Service for Kubernetes (ACK), Elastic Compute Service, PolarDB, Web Application Firewall, Platform for AI (PAI), and ZOLOZ Real ID.
The company implemented data-driven credit scoring and fraud mitigation using Alibaba Cloud data and machine learning services.
It deployed AI content moderation by integrating a large language model through Alibaba Cloud AI-powered Edge Service into the real-time comment stream.

Technologies

Alibaba Cloud Platform for AI (PAI)Alibaba Cloud AI-powered Edge Service Alibaba Cloud Web Application Firewall Container Service for Kubernetes Elastic Compute Service PolarDB ZOLOZ Real ID Alibaba Cloud MaxCompute

During eMADANI, TNG eWallet reached 172,000 queries per second while maintaining uninterrupted service.
Alibaba Cloud infrastructure improved scalability, resilience, reliability, stability, and security.
AI-driven moderation helped maintain a safe and trustworthy user experience across the platform.

Architecture

Alibaba Cloud customer story describing TNG Digital's scalable fintech infrastructure, disaster recovery improvements, fraud mitigation, data-driven credit scoring, and AI moderation integrated via Alibaba Cloud AI-powered Edge Service and a large language model.

Implementation partners1

Neo4j

Sources & evidence1

Groundedness: 4/5Type: Customer StoryPublished: Jul 4, 2026Publisher: Alibaba CloudEvidence: PrimaryConfidence: High

Primary source

AI-generated summary. Verify important details with the linked sources before relying on this case.

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Customer evidence