UNC Health boosts clinician productivity with secure AI chatbot

UNC Health implemented a generative AI chatbot, built with Microsoft Azure OpenAI Service, to reduce administrative burdens and improve access to information for clinicians and administrators. The solution is being piloted across UNC Health’s hospital and clinic network, providing quick, secure internal access to references and streamlining repetitive administrative workflows. The chatbot operates within a HIPAA-compliant, internally governed environment and aims to empower clinicians to spend more time on patient care and less on information retrieval. A phased rollout is planned, with ambitions to expand usage across 15 hospitals, 19 campuses, and 900 clinics, supporting broader digital transformation in healthcare. The collaboration with Microsoft ensures responsible, safeguarded technology integration, establishing UNC Health’s leadership in secure healthcare AI adoption.