Normalized claim
Accuracy: 96%
Achieved 96% accuracy in automated identity document extraction.
GCPEvidence: Medium50/100
viesure Innovation Center: GDPR-Compliant AI for Claims Automation at Wiener Städtische Versicherung with Vertex AI and Gemini
Use case typeIntelligent document processingUpdated Jun 13, 2026
viesure Innovation Center, the innovation hub of Wiener Städtische Versicherung AG in Austria, developed a GDPR-compliant AI system to reduce insurance claims review time while ensuring data sovereignty and regulatory compliance. The Smart Claim Assistant uses Google Cloud Vertex AI and Gemini to analyze and summarize claim documents, improving claims handlers' efficiency without automating final decisions to maintain trust. A multi-layered security architecture with BYOK encryption, no data persistence in LLM processing, and ephemeral GPU computation ensures data protection and compliance with EU AI Act governance. The solution also includes a hybrid identity document extraction system combining Gemini, Cloud Vision API, and Document AI achieving 96% accuracy.
- Organization
- viesure Innovation Center
- Industry
- Insurance
- Location
- Austria
Why do we believe this?Outcome claims, sources, and evidence checks
Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
- Customer
- viesure Innovation Center, Wiener Städtische Versicherung AG
- Provider
- GCP
- Maturity
- Unknown
- Linked source
- Google Cloud Customer Stories
No explicit deployment-stage evidence found.
Customer identity supportedSource describes one deploymentMaturity evidence evaluated
Primary read
Use case focus
Showing 3 of 3
- 1AI-assisted claims document analysis
- 2GDPR-compliant AI processing
- 3Secure identity document extraction
- Developed Smart Claim Assistant leveraging Vertex AI and Gemini to analyze claim documents and provide summarized structured dashboards to claims handlers.
- Implemented a hybrid model for identity document extraction combining Gemini, Cloud Vision OCR, and Document AI technologies.
- Employed a multi-layered security architecture with customer-managed encryption keys (BYOK), temporary GPU computation without data persistence, and regional data processing in Europe.
- Established comprehensive AI governance including risk-based assessments, employee training, human-in-the-loop workflows, and transparent documentation to meet EU AI Act standards.
Significantly reduced insurance claims review time.
Architecture
The technical architecture integrates Google Cloud Vertex AI, Gemini, Cloud Vision API, Document AI, BigQuery, Cloud Storage, and Cloud Key Management to securely process claim documents with ephemeral GPU computation and BYOK encryption.
Sources & evidence1
Evidence: Medium50/100Evidence strength
- Customer explicitly identified
- Primary source available
- Quantified outcome available
- Technical implementation details available
Type: Customer StoryPublisher: Google Cloud Customer StoriesEvidence: PrimaryConfidence: High
AI-generated summary. Verify important details with the linked sources before relying on this case.
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