Wesco Streamlines Inventory Management with Microsoft Copilot Agents
Wesco, a global distributor in logistics and supply chain solutions, faced challenges in enabling employees to efficiently use automation for complex inventory and supply chain workflows. The existing automation and AI tools were siloed, making it difficult to access and combine for end-to-end processes. To solve this, UiPath integrated their Autopilot Copilot agents with Microsoft Teams and Microsoft 365 Copilot, allowing employees to trigger and combine multiple automated workflows via Teams with AI-powered conversational agents. This integration improves usability, data quality, and productivity by surfacing automations directly in the flow of work without switching apps.
- Organization
- Wesco
- Industry
- Logistics
- Location
- United States
- Published
- October 2024
Reported outcomes
Strategic outcomes
Primary read
Use case focus
Showing 2 of 2
- 1Inventory Management Automation with AI Agents
- 2Conversational Automation for Supply Chain Processes
- Employees had difficulty accessing and combining automations for complex inventory workflows
- Silos between legacy robotic process automation (RPA) and new generative AI capabilities
- Need for a familiar interface to improve adoption
- UiPath built Copilot agents integrated with Microsoft Teams and Microsoft 365 Copilot
- Enabled conversational AI to trigger multi-step automations and queries
- Context grounding and compliance ensured relevant data and process control
- Employees save time by not switching tools
- Higher utilization of existing automations
- Improved data quality and measurable ROI
- Wider automation adoption across the organization
Architecture
The Copilot agents operate within Microsoft Teams, leveraging Microsoft Graph as a knowledge base. UiPath's Autopilot orchestrates multiple automations and integrates external APIs. Employees interact with Adaptive Cards to trigger workflows, with AI context grounding ensuring business rule compliance.
Implementation partners1
Sources & evidence5
The cited source is no longer reachable and the organization has no newer case. Not a claim the system was discontinued.
- Cited source last checked Jun 1, 2026 — broken (5/5 broken).
Measures whether this deployment's public evidence persists — not whether the system is still in production.
AI-generated summary. Verify important details with the linked sources before relying on this case.
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