What challenges did WestCare face before AI implementation?

Clinicians spent over 230,000 hours in 2023 on clinical documentation. Documentation burdens contributed to burnout, turnover, and less time for direct patient care.

What was the impact of the AI solution?

Estimated 50 percent reduction in documentation time, freeing over 115,000 hours annually for direct patient care. 20 percent increase in patient throughput. 35 percent reduction in provider burnout. 50 percent faster release cycles. 99.9 percent uptime.

Source

WestCare uses AWS to give clinicians more time to focus on healing

Use case typeClinical documentationUpdated Jun 13, 2026

WestCare launched its SPIRIT initiative to reduce clinical documentation burden and modernize its EHR platform. The project uses Amazon Bedrock with Cohere to generate draft clinical documentation from EHR data and AWS infrastructure for scalable, reliable operations.

Organization: WestCare
Industry: Healthcare
Location: United States
Published: August 2025

Reported outcomes

99.9%

timeTime & speed

−50%time115 hourstime+20%quantified impact−35%quantified impact

Strategic outcomes

New product / capabilityBuilt generative AI clinical documentation workflowSpeed & agilityAutomated release and deployment cyclesCustomer experience & trustImproved direct patient care capacityEmployee experienceReduced provider burnout

Catalog median for time & speed deployments: +80% across 203 reported metrics. Compare benchmarks →

Primary read

Use case focus

Showing 3 of 4

1Clinical documentation automation
2Workforce productivity
3EHR modernization

Clinicians spent over 230,000 hours in 2023 on clinical documentation.
Documentation burdens contributed to burnout, turnover, and less time for direct patient care.

WestCare built a generative AI workflow on Amazon Bedrock with Cohere to draft assessments, treatment plans, and case notes from EHR data.
It also re-architected its EHR platform and automated CI/CD using Amazon EC2 and data workflows on Amazon S3, with governance and clinician training.

Technologies

Amazon Bedrock Cohere Command Large Language Model Amazon EC2 Amazon S3 Jenkins FHIR

Estimated 50 percent reduction in documentation time, freeing over 115,000 hours annually for direct patient care.
20 percent increase in patient throughput.
35 percent reduction in provider burnout.
50 percent faster release cycles.
99.9 percent uptime.

Architecture

WestCare’s SPIRIT initiative combines a re-architected EHR platform with a generative AI documentation workflow. Amazon Bedrock with Cohere generates draft clinical documentation from EHR data. Amazon EC2 hosts an automated Jenkins CI/CD pipeline for the EHR platform. Amazon S3 supports ETL jobs to transform and store PostgreSQL data in FHIR format for API-based interoperability. The deployment includes clinician training and AI governance controls such as acceptable-use acknowledgment and client opt-out consent.

Sources & evidence1

Groundedness: 4/5Type: Blog PostPublished: Aug 28, 2025Publisher: AWS Public SectorEvidence: VendorConfidence: Medium

Primary source

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