WideOps develops Ryde Mobility smart customer support agent using Vertex AI and Gemini
Use case typeCustomer support automationUpdated Jun 13, 2026
WideOps gives Ryde Mobility Smart Support with Vertex AI & Gemini. WideOps, as a professional services provider specializing in AI solutions, played a key role in enhancing Ryde's customers experience. Using advanced GenAI technologies, WideOps developed a smart customer support agent that optimizes Ryde's services.
- Organization
- Ryde Mobility
- Industry
- Automotive
- Location
- Australia
- Published
- April 2021
Reported outcomes
Strategic outcomes
Customer experience & trustEnhanced customer experienceNew product / capabilityDeveloped a smart support agent
Primary read
Use case focus
Showing 3 of 3
- 1Customer Support Automation
- 2Generative AI
- 3Virtual Agent
Improve Ryde’s customer experience with an AI-powered support experience that can optimize service handling.
The solution was built to enhance Ryde’s customers’ experience and is described as one of WideOps’ measurable customer success stories.
Implementation partners1
Sources & evidence1
Groundedness: 5/5Type: Customer StoryPublished: Apr 29, 2021Publisher: WideOpsEvidence: PartnerConfidence: Medium
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