Normalized claim
Accuracy: 5 x
Terrorism Data Capture app built in 12 weeks (vs. 5x longer using traditional development).
Zurich Insurance Group streamlines insurance operations with rapid app modernization
Use case typeCode modernizationUpdated Jun 13, 2026
Zurich Insurance Group undertook a major digital transformation to replace legacy applications and streamline operations. Using the Mendix low-code platform in combination with Microsoft Azure and integration services, Zurich rebuilt its critical Terrorism Data Capture (TDC) legacy application in just 12 weeks. The new solution improved workflows for more than 700 underwriters and provided increased reporting accuracy and faster processing. Additionally, Zurich launched the "My Plans Portal," empowering 1.5 million customers to access their pension and investment information online, reducing reliance on time-consuming telephone servicing. This initiative is part of Zurich's ongoing replacement of over 1,400 legacy Lotus Notes applications, aiming to eliminate shadow IT and improve efficiency. The approach underpins Zurich's strategy to modernize insurance operations, rapidly develop new applications, and improve both employee and customer experiences by leveraging low-code, cloud, and integration technologies. The implementation demonstrates how a traditional insurer can accelerate digital transformation by partnering with technology providers, optimizing costs, and future-proofing business processes.
- Organization
- Zurich Insurance Group
- Industry
- Insurance
- Location
- Switzerland
- Published
- July 2022
Reported outcomes
Accuracy: 5×
Quality & accuracy
Catalog median for quality & accuracy deployments: +40% across 55 reported metrics. Compare benchmarks →
Planned next steps
- The source says this outcome is planned: Launched customer self-service portal.
Why do we believe this?Outcome claims, sources, and evidence checks
Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
- Customer
- Zurich Insurance Group
- Provider
- Microsoft
- Maturity
- Unknown
- Linked source
- Mendix
No explicit deployment-stage evidence found.
Customer identity supportedSource describes one deploymentMaturity evidence evaluated
Primary read
Use case focus
Showing 3 of 3
- 1Legacy Application Modernization for Insurance Underwriting
- 2Digital Self-Service Portal for Pension and Investment Customers
- 3Rapid App Development Using Low-Code
- Implemented Mendix low-code platform integrated with Microsoft Azure for rapid app modernization.
- Rebuilt the Terrorism Data Capture system in 12 weeks, enabling unified, automated workflows for underwriters.
- Developed the 'My Plans Portal' to provide digital self-service access to pension and investment data for 1.5 million customers.
- Began phased replacement of 1,400+ legacy Lotus Notes applications, addressing both simple forms and complex workflows.
- Leveraged integration with Salesforce and back-end systems to centralize operations.
Technologies
- Terrorism Data Capture app built in 12 weeks (vs. 5x longer using traditional development).
- Streamlined workflow for more than 700 underwriters.
- Enabled digital access for 1.5 million pension and investment customers.
Architecture
Mendix low-code platform integrated with Microsoft Azure to rapidly develop critical insurance applications. The Terrorism Data Capture system was rebuilt by replacing legacy logic, unified workflow automation within the new application. The customer 'My Plans Portal' connects to Zurich's Salesforce platform, integrates with back-end systems, and manages digital self-service workflows for millions of customers. Integration reduces shadow IT by consolidating previously disparate legacy apps into streamlined, governed cloud-based workflows.
Sources & evidence1
Evidence: Low35/100Evidence strength
- Customer explicitly identified
- Quantified outcome available
- Technical implementation details available
ExpandedExpanded
The same organization appears in newer AI deployment evidence.
- Same organization re-documented as recently as 2025.
Measures whether this deployment's public evidence persists — not whether the system is still in production.
Type: Press ReleasePublished: Jul 7, 2022Publisher: MendixEvidence: VendorConfidence: Medium
AI-generated summary. Verify important details with the linked sources before relying on this case.
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