DANA

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DANA has 2 source-linked AI deployments documented in AIUseCaseHub, across 1 industry and 1 country.

Use Cases

Industries

Countries

Hyperscaler mix

See whether DANA's cases are powered by Microsoft, AWS, GCP, or multiple providers.

How DANA builds AIBuild, Buy & Compose — what they mean
Build — Custom, pro-code engineering — bespoke pipelines and SDKs (e.g. Bedrock, Vertex AI).
Buy — An off-the-shelf assistant or copilot, adopted as the main solution.
Compose — Low-code / no-code assembly (e.g. Copilot Studio, Power Platform, n8n).
Mixed — A combination of more than one of the above.

Build / Buy / Compose across this company's documented cases

50%

BuildBuyComposeMixed

2 of 2 cases classified (100%) · Compare all use-case types

Use case portfolio

Use case types at DANA

Customer service agent leads with 1 of 2 documented cases; 2 distinct types appear across the visible portfolio.

Ranked by documented casesShare of visible cases

Browse type directory

Reported outcomes

1 case reports measurable results

+57%

Productivity & throughput

median · 1 metric

+13%

Customer experience

median · 1 metric

+10%

Time & speed

median · 1 metric

Medians of results published in DANA cases, normalized for comparability. See all benchmarks →

Technology snapshot

What DANA uses across visible cases

Copilot & AI Assistants appears in 2 of 2 indexed cases; 4 named technologies are mentioned, led by Azure OpenAI.

Capability mix

Copilot & AI Assistants100%

AI Agents50%

Multi-Agent Systems50%

Technologies mentioned

Azure OpenAI2 GitHub Copilot2 Microsoft 365 Copilot2 Copilot Chat1

All Use Cases (2)

Microsoft

DANA Indonesia uses Azure OpenAI and Copilot for agentic customer service (DIANA)

DANA, one of Indonesia’s largest digital wallet platforms, has collaborated with Microsoft since 2024 to integrate AI across business operations, product development, and customer experience.The company built an end-to-end AI foundation using Azure OpenAI, GitHub Copilot, and Microsoft 365 Copilot, and introduced DIANA, a task-oriented virtual assistant for customer service powered by Azure OpenAI.DIANA uses multiple specialized AI agents for dialogue and empathy, contextual understanding, knowledge-base retrieval, and insight analysis, with layered integration, governance, and failover mechanisms to maintain reliability during spikes.

FinanceMar 2026

AgentMulti-agentCopilot

Microsoft

DANA accelerates developer productivity with GitHub Copilot and Microsoft AI

DANA, an Indonesian technology financial company, integrated GitHub Copilot into daily workflows for nearly 300 developers across back-end, front-end, QA, and site reliability teams.The company also used Copilot Chat, Microsoft 365 Copilot, and Azure OpenAI Service as part of an AI Everywhere initiative to improve software development, operations, workforce productivity, and customer service.

FinanceApr 2024

Copilot

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