United Express & Caylent build an agentic AI observability solution on AWS, reducing issue resolution time by ~90%
United Express worked with Caylent to build an agentic AI observability solution for its weight-and-balance system.The system ingests millions of log entries, uses Amazon CloudWatch for near real-time alerting, and uses Amazon Bedrock to support conversational investigation of events and API data.The goal was to detect anomalies earlier and reduce manual log analysis across regional airline operations.