EBO powers 4 source-linked AI deployments documented in AIUseCaseHub, across 3 industries and 4 countries. Documented deployments include AI agents, copilots, RAG.
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Use Cases
4
Industries
3
Countries
4
Agent Cases
4
Hyperscaler mix
Filter EBO's implementations by cloud provider evidence.
How EBO builds AIBuild, Buy & Compose — what they mean
ERGO Insurance, a leading provider in the Greek insurance sector, set out to improve customer experience by revolutionizing its customer service. The challenge was to provide 24/7 omnichannel service for thousands of clients, ensuring rapid, accurate, and personalized responses regardless of communication channel. To tackle this, ERGO partnered with EBO to implement 'Χαρά' (Joy), an AI-driven virtual agent on Microsoft Azure. Χαρά leverages Azure AI technologies, Natural Language Processing, and Machine Learning to converse fluently in both Greek and 'Greeklish', mastering nuanced, human-like conversation for insurance customers.The system utilizes advanced sentiment analysis to adapt responses in real time, fostering a more empathetic and relevant interaction with clients. The virtual agent achieves a 95.5% recognition rate, handling both simple FAQs and complex, open-ended questions, thus transforming ERGO’s call center operations and enabling a true omnichannel experience. The bot continually learns and updates its language abilities, ensuring ongoing service improvement. This deployment sets a new standard for the Greek insurance industry in digital customer engagement.
Streebo, a digital transformation company and Microsoft business partner headquartered in Houston, Texas, developed AI agent solutions powered by Microsoft Copilot Studio, Enterprise GPT on Azure, Azure Cognitive Services, Azure AI Search, Microsoft 365, Dynamics, and Teams.They created pre-trained intelligent AI agents/virtual assistants tailored for multiple industries and business functions, including customer self-service, agent assistance, and employee support.These AI agents integrate with communication platforms like Microsoft Teams, Slack, and support voice channels including IVR systems.The solution architecture includes Copilot Studio acting as the prompt interpretation engine, Enterprise GPT as the response generation engine, Azure AI Search as the knowledge retrieval layer, and a service orchestration layer connecting to enterprise systems for real-time data and transactions.
ERGO Insurance implemented an AI-powered virtual agent, leveraging EBO's Conversational AI and Microsoft Azure, to transform its customer service operations.The insurer faced high call volumes, long wait times, and a need to maintain compliance while delivering personalized customer experiences.By deploying a 24/7 virtual agent, ERGO achieved impressive automation of customer interactions, including sentiment analysis and context awareness.The AI virtual agent now provides scalable, efficient, and natural conversation-based engagement for ERGO's customers.Through this solution, ERGO has significantly improved customer satisfaction, reduced operational costs, and maintained a human touch in automated services.EBO and KPMG were named partners in the deployment.
Multiple unnamed healthcare organizations deployed AI-powered WhatsApp chatbots and virtual agents to streamline patient engagement and automate administrative workflows, powered by Microsoft Copilot, Enterprise GPT, and Azure.The solution integrates with Electronic Health Records (EHR), Hospital Management Systems (HMS), and ERP systems, supporting appointment scheduling, prescription refills, symptom assessment, telehealth consultations, and secure medical record access.By leveraging Microsoft AI, the chatbots deliver real-time patient assistance, personalized health recommendations, and seamless, multi-channel support through WhatsApp, Teams, Slack, email, and SMS.The cloud deployment on Azure ensures enterprise-grade security, HIPAA compliance, and scalability for healthcare organizations of varying sizes.Key results include improved patient experience, significant increase in engagement, better adherence to treatments, and operational time savings for staff.