Netwise powers 3 source-linked AI deployments documented in AIUseCaseHub, across 3 industries and 3 countries. Documented deployments include AI agents, copilots.
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Use Cases
3
Industries
3
Countries
3
Agent Cases
2
Hyperscaler mix
Filter Netwise's implementations by cloud provider evidence.
How Netwise builds AIBuild, Buy & Compose — what they mean
Nsure.com, a Florida-based digital insurance agency operating across all 50 US states, faced challenges scaling manual quoting and customer service processes as business demand grew. Leveraging Microsoft Power Platform, Azure OpenAI, Copilot Studio, Fabric, and Netwise as a partner, Nsure.com automated hundreds of complex tasks, including communications, document processing, and data merging from multiple carriers—many of whom use legacy systems. AI-driven automation and Copilots now handle most routine customer queries, sentiment analysis, and unstructured email routing, freeing agents for higher-value cases and improving policy processing efficiency. Hosted RPA via Power Automate and deep analytics via Fabric/Power BI enabled exponential revenue growth and reduced manual labor. Custom Copilots now handle up to 90% of initial customer support queries, integrating with core systems to create a unified, scalable digital platform. Security and governance are built with Azure DevOps and Power Platform DLP policies. Customer satisfaction jumped (4.7/5 from 4,000+ reviews) and costs dropped by 50% thanks to this end-to-end AI transformation.
A consulting-led deployment of Dynamics 365 Contact Center has transformed customer service operations for an unspecified client, integrating AI-powered chatbots, virtual agents, and Copilot Studio across omnichannel customer engagement. The solution enables real-time sentiment analysis, multilingual support, and automated conversation summaries to streamline and enhance both agent and customer experiences. Key features include seamless integration with multiple engagement channels such as email, social media, live chat, and phone calls. Advanced AI capabilities provide real-time transcription, translation, and insights for supervisors, while agents benefit from comprehensive dashboards, call controls, and intelligent routing. A detailed implementation plan covers planning, customization, rigorous testing, training, and ongoing support. The outcome includes increased agent productivity, improved customer satisfaction, and a future-proofed platform prepared to adopt ongoing Microsoft enhancements.
PKO Leasing, a leading leasing company in Poland, faced persistent challenges with their outdated on-premises call center platform. Agents and IT teams were encumbered by manual processes, limited IVR configurability, restricted reporting, and frequent system failures. Seeking a robust and modern customer service solution, PKO Leasing piloted and fully implemented Dynamics 365 Contact Center—integrated with Azure Communication Services, Power BI, and Power Automate. The deployed solution incorporates Microsoft Copilot to automate call summarization and sentiment analysis, significantly enhancing agent productivity and reducing the need for IT intervention.Within a rapid rollout, PKO Leasing integrated telephony with Azure Communication Services and synchronized business data via Azure Data Factory and Service Bus. Power BI dashboards provided real-time insights into performance metrics, allowing managers to independently tailor their analytics environment. Automated call recordings and surveys facilitated compliance, improved issue tracking, and helped maintain high regulatory standards. Managers gained autonomy to adjust IVR configurations and extract actionable insights with minimal technical assistance. Automated call summaries saved more than 550 hours per month for agents.The implementation produced a marked increase in customer satisfaction metrics, with Net Promoter Score rising five points and first call resolution improving from 71% to 74%. The enhanced system paved the way for additional Microsoft-powered features, such as rapid onboarding of new staff and knowledge base creation using Copilot. Nine months post-implementation, organizational efficiency and the quality of customer interactions saw lasting improvements.