Solution partner

Reply

Reply powers 2 source-linked AI deployments documented in AIUseCaseHub, across 2 industries and 2 countries. Documented deployments include AI agents, copilots.

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Use Cases

Industries

Countries

Agent Cases

Hyperscaler mix

Filter Reply's implementations by cloud provider evidence.

How Reply builds AIBuild, Buy & Compose — what they mean
Build — Custom, pro-code engineering — bespoke pipelines and SDKs (e.g. Bedrock, Vertex AI).
Buy — An off-the-shelf assistant or copilot, adopted as the main solution.
Compose — Low-code / no-code assembly (e.g. Copilot Studio, Power Platform, n8n).
Mixed — A combination of more than one of the above.

Build / Buy / Compose across this partner's documented cases

100%

BuildBuyComposeMixed

2 of 2 cases classified (100%) · Compare all use-case types

Reported outcomes

2 cases report measurable results

+80%

Time & speed

median · 1 metric

+20%

Automation & deflection

median · 1 metric

Medians of results published in Reply cases, normalized for comparability. See all benchmarks →

All Use Cases (2)

Microsoft

BPM scales Microsoft 365 Copilot and Copilot agents for tax workflows with governance

BPM standardized on Microsoft 365 Copilot across Word, Outlook, and Teams to help tax and assurance teams rebuild context quickly, reduce message overload, and draft work faster under busy-season pressure.The firm added Copilot agents for tax-return evaluation against internal planning frameworks and for quality checkpointing with escalation criteria, supported by enterprise governance, identity and access controls, and role-based training.

Professional ServicesUnited StatesJul 2026

AgentCopilot

Microsoft

Riverty deployed Dynamics 365 Contact Center with Copilot to modernize AI-ready customer service

Riverty deployed Microsoft Dynamics 365 Contact Center and Dynamics 365 Customer Service to create a unified, AI-ready customer service foundation across multiple European markets.The company used Copilot for Dynamics 365, Copilot Studio, Power Platform, Azure Service Fabric, and Azure Communication Services to support AI-driven automation, case management, workflow orchestration, and voice integration.

FinanceNetherlandsApr 2026

Copilot