Shift Technology drives efficient claims automation for insurers

Use case typeClaims automationUpdated Jun 13, 2026

Shift Technology provides a claims automation platform built on Microsoft Cloud, Dynamics 365, and Microsoft 365, empowering insurers to streamline and automate claims processing. Their AI decision engine delivers high-accuracy claims acceptance, fraud detection, and real-time claim status updates. The solution targets the need for fast, intuitive online submission and transparent, rapid settlement. Policyholders submit claims via web or mobile; Shift's platform automates eligibility checking, document assessment, and detection of fraudulent activity. Microsoft Dynamics 365 orchestrates case management, workflow, and customer engagement. The result is significantly reduced processing time, increased detection of fraud, and improved customer satisfaction for insurers using Shift Technology's solution.

Organization
Shift Technology
Industry
Insurance
Location
France

Reported outcomes

Strategic outcomes

New product / capabilityAutomated claims triage and fraud detectionCustomer experience & trustEnabled digital claims submission and updatesCost efficiencyReduced manual work for insurersCompetitive differentiationImproved competitive positioning

Primary read

Use case focus

Showing 3 of 3

  • 1Automated Claims Submission and Review
  • 2AI-driven Fraud Detection in Claims
  • 3Digital Claims Workflow Automation
  • Insurers face delays and inefficiency in claims submission and settlement.
  • Manual processes make it difficult to provide real-time claim status.
  • Risk of increasing fraud with faster automation.
  • Demand for seamless digital experience from policyholders.
  • Implemented Shift Claims Automation platform with Microsoft Cloud, Dynamics 365, and Microsoft 365.
  • Used AI engine for automated claims triage, assessment, and fraud detection.
  • Enabled digital claims submission via web/mobile with real-time updates.
  • Automated case management and workflow within Dynamics 365.
  • Faster claims submission and settlement for customers.
  • Improved fraud detection and prevention.
  • Reduction in manual work for insurers.
  • Elevated customer satisfaction and competitive positioning.
Sources & evidence1
Groundedness: Unavailable

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