Claims automation
Automates the intake, triage, and adjudication of insurance claims to speed settlement and cut manual work.
Data updated
Where it is used
Insurance accounts for 88% of these deployments.
- InsuranceSurging · 7 in the last 6 months92
- HealthcareQuiet · 0 in the last 6 months5
- FinanceEmerging · 1 in the last 6 months2
- Professional ServicesQuiet · 0 in the last 6 months2
- LegalQuiet · 0 in the last 6 months2
- LogisticsQuiet · 0 in the last 6 months2
What it delivers
24 deployments publish a number. The rest describe results in words, grouped below.
Time & speed
16 metrics
Reduction · median and middle half−40%Median reduction −40%, middle half −30% to −75%, from 11 metricsIncrease · median+40%5 metricsOther quantified impact
7 metrics
Reduction · median and middle half−20%fewMedian reduction −20%, middle half −20% to −20%, from 2 metricsIncrease · median+81%5 metricsCost savings
6 metrics
Reduction · median and middle half−35%Median reduction −35%, middle half −26% to −48%, from 6 metricsProductivity & throughput
4 metrics
No reductions reportedIncrease · median+69%4 metrics · fewCustomer experience
3 metrics
Reduction · median and middle half−23%fewMedian reduction −23%, middle half −19% to −26%, from 2 metricsIncrease · median+20%1 metric · fewQuality & accuracy
2 metrics
No reductions reportedIncrease · median+39%2 metrics · few
Grey figures rest on fewer than 5 published metrics. Read them as examples, not as a typical result.
Results described in words
- Speed & agility70% of these deployments74
- New product / capability64% of these deployments67
- Customer experience & trust63% of these deployments66
- Risk & compliance42% of these deployments44
- Scale & capacity28% of these deployments29
- Better decisions & insight27% of these deployments28
How it is built
Microsoft is named in 74% of these deployments.
- Custom-built77% · 57
- Low-code15% · 11
- Bought4% · 3
- Mixed4% · 3
The build approach is known for 74 of 105 deployments (70%). The rest are left out.
Cloud providers named
- Microsoft78 deployments74%
- AWS18 deployments17%
- GCP10 deployments10%
Technologies that recur
- Azure OpenAI 34
- Azure AI 25
- Azure 15
- Copilot 9
- Azure AI Document Intelligence 8
- AWS Lambda 8
- Amazon S3 8
- Microsoft Azure 7
Deployments over time
9 deployments in the last six full months, against 4 in the six before. Counted by publication month since Oct 2023. 29 earlier deployments are not shown.
- 4 Aug 2026InsuranceSwitzerland
Simpego automates Swiss insurance-claim document extraction with Amazon Bedrock
Simpego · AWS
Simpego uses Anthropic Claude Opus on Amazon Bedrock in a serverless, event-driven pipeline to extract structured claim-document data and prefill its claims platform for specialist review. The pipeline handles variable-format multilingual Swiss documents, validates output schemas and invoice arithmetic, and keeps claims specialists as final decision-makers.
- 15 Jul 2026FinanceFinland
Visma automates travel and expense claim validation with Amazon Bedrock
Visma · AWS
Visma, through M2 by Visma, built M2 Tarkka to automate validation of travel and expense claims on AWS. The solution combines deterministic rules with LLM-powered checks to interpret contextual free-text descriptions and apply Finnish tax and policy rules. Visma also added an AI agent so customers can upload travel policies and ask natural-language questions with source-attributed answers.
- 4 Jul 2026InsuranceUnited States
Gallagher: AI as a force multiplier for trusted advisors (claims summarization + quote automation)
Gallagher · Microsoft
Gallagher, a global insurance broker and risk management firm, built an AI platform on Microsoft Foundry to support secure enterprise AI in a highly regulated environment. The company deployed Microsoft 365 Copilot across 70,000 employees and used Copilot Studio to create governed agents connected to internal systems. AI is applied to claims summarization, document-heavy workflows, multi-line quote letter automation, and RFP automation with human oversight and strict data boundaries.
- 9 Jun 2026InsuranceUnited States
Hands-free FNOL intake with Strands Agents and Amazon Bedrock AgentCore Browser Tool
Strands · AWS
This article describes a hands-free first notice of loss (FNOL) intake prototype for insurance claims. It combines Strands Agents for insurance-specific reasoning with Amazon Bedrock AgentCore Browser Tool and Amazon Nova Act to operate existing portals, tag multimodal evidence, and produce decision-ready intake for adjusters.
- 7 Jun 2026InsuranceAustria
UNIQA SEE accelerates health insurance claims processing with Azure AI + Azure Document Intelligence + Azure OpenAI
UNIQA Insurance Group · Microsoft
UNIQA SEE faced fragmented and complex medical referral letters and invoices, heavy manual document review and validation, call center reliance, and long claims processing cycles.
- 6 Jun 2026InsuranceSingapore
UCARE.AI shortens healthcare claims product release cycle to one week using Vertex AI and Gemini Pro
UCARE.AI · GCP
UCARE.AI is an AI-driven insurtech company in Singapore focused on healthcare claims. It moved from multi-cloud to Google Cloud to streamline product development and gain access to generative AI capabilities. Its solutions include AlgoDetect for flagging outlier claims to reduce fraud, waste and abuse, and AI Assessor for drafting summaries and responses using Gemini Pro and MedLM for medical terminology understanding. The company says the move to a single cloud shortened its product release cycle from one month to one week and improved time savings for customers reviewing flagged claim details.