What challenges did Marlabs face before AI implementation?

Streamline HR and employee support workflows across multiple HR systems. Eliminate help desk overhead. Accelerate onboarding. Build reusable agentic capabilities for clients.

What was the impact of the AI solution?

Reduced HR response times by more than 60%. The Copilot agent handles 80% of HR queries. Onboarding saves three days per new hire. Workshops resulted in a 56% productivity gain. Developers work 20% faster with GitHub Copilot.

Source

Microsoft

Marlabs builds internal and client-facing agents with Microsoft 365 Copilot and Copilot Studio

Use case typeHR support automationUpdated Jun 15, 2026

Marlabs is becoming an AI-first company with Microsoft 365 Copilot, GitHub Copilot, and Copilot Studio, building advanced AI products for clients through its AgilityAI catalogue of accelerators. The company launched a virtual HR agent that unified multiple HR systems into a single conversational experience, then added onboarding, approvals, contract review, proposal buildout, and data-surfacing agents. Marlabs is also modernizing delivery operations with Microsoft Dynamics 365 Project Operations and plans a universal conversational interface connecting specialized agents.

Organization: Marlabs
Industry: Professional Services
Location: India
Published: June 2026

Reported outcomes

+80%

HR queries handled by agentAutomation & deflection

−60%HR response times3 daysonboarding time saved per new hire+56%organization-wide productivity gain+20%developer speed

Strategic outcomes

Other strategic outcomeCreated a unified conversational HR experienceInnovation & cultureBuilt reusable agentic accelerators for clientsBetter decisions & insightCentralized delivery data into a unified AI-powered system of truthInnovation & cultureEstablished an AI-first operating model

Catalog median for automation & deflection deployments: +69% across 124 reported metrics. Compare benchmarks →

Primary read

Use case focus

Showing 3 of 5

1HR support automation
2Onboarding automation
3Document review

Streamline HR and employee support workflows across multiple HR systems.
Eliminate help desk overhead.
Accelerate onboarding.
Build reusable agentic capabilities for clients.

Implemented a virtual HR agent in Copilot Studio that unifies HR systems into a single conversational experience.
Expanded to onboarding, approvals, contract review, proposal buildout, and data surfacing agents.
Uses Microsoft 365 Copilot and GitHub Copilot across employee workflows and engineering.
Modernizes delivery data with Microsoft Dynamics 365 Project Operations and plans to connect agents through a single conversational interface.

Technologies

Microsoft 365 Copilot Copilot Studio GitHub Copilot Microsoft Dynamics 365 Project Operations

Reduced HR response times by more than 60%.
The Copilot agent handles 80% of HR queries.
Onboarding saves three days per new hire.
Workshops resulted in a 56% productivity gain.
Developers work 20% faster with GitHub Copilot.

Architecture

Marlabs uses Microsoft 365 Copilot and Copilot Studio to build a virtual HR agent that unifies multiple HR systems into a single conversational experience, then extends the approach to onboarding, approvals, contract review, proposal buildout, and data surfacing agents. The company also uses GitHub Copilot for engineering productivity and Microsoft Dynamics 365 Project Operations as a unified system of record for delivery data, with a future universal conversational interface connecting specialized agents.

Implementation partners1

Microsoft India

Sources & evidence1

Groundedness: 4/5Type: Customer StoryPublished: Jun 15, 2026Publisher: MicrosoftEvidence: PrimaryConfidence: High

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