Normalized claim
HR response times: 60% decrease
reduced response times by more than 60%
MicrosoftEvidence: Medium50/100
Marlabs builds internal and client-facing agents with Microsoft 365 Copilot and Copilot Studio
Use case typeHR support automationUpdated Jun 15, 2026
Marlabs is becoming an AI-first company with Microsoft 365 Copilot, GitHub Copilot, and Copilot Studio, building advanced AI products for clients through its AgilityAI catalogue of accelerators. The company launched a virtual HR agent that unified multiple HR systems into a single conversational experience, then added onboarding, approvals, contract review, proposal buildout, and data-surfacing agents. Marlabs is also modernizing delivery operations with Microsoft Dynamics 365 Project Operations and plans a universal conversational interface connecting specialized agents.
- Organization
- Marlabs
- Industry
- Professional Services
- Location
- India
- Published
- June 2026
Reported outcomes
Developer speed: +20%
Time & speed
HR response times: More than 60% lowerOnboarding time saved per new hire: 3 days
Catalog median for time & speed deployments: +59% across 138 reported metrics. Compare benchmarks →
Why do we believe this?Outcome claims, sources, and evidence checks
Normalized claim
HR queries handled by agent: 80% increase
handles 80% of queries
Normalized claim
Onboarding time saved per new hire: 3 days decrease
saves three days per new hire
Normalized claim
Organization-wide productivity gain: 56% increase
resulting in a 56% productivity gain across the organization
Normalized claim
Developer speed: 20% increase
Developers work 20% faster
Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
- Customer
- Marlabs
- Provider
- Microsoft
- Maturity
- Unknown
- Linked source
- Microsoft Customer Stories
No explicit deployment-stage evidence found.
Customer identity supportedSource describes one deploymentMaturity evidence evaluated
Primary read
Use case focus
Showing 3 of 5
- 1HR support automation
- 2Onboarding automation
- 3Document review
- Implemented a virtual HR agent in Copilot Studio that unifies HR systems into a single conversational experience.
- Expanded to onboarding, approvals, contract review, proposal buildout, and data surfacing agents.
- Uses Microsoft 365 Copilot and GitHub Copilot across employee workflows and engineering.
- Modernizes delivery data with Microsoft Dynamics 365 Project Operations and plans to connect agents through a single conversational interface.
- Reduced HR response times by more than 60%.
- The Copilot agent handles 80% of HR queries.
- Onboarding saves three days per new hire.
- Workshops resulted in a 56% productivity gain.
- Developers work 20% faster with GitHub Copilot.
Architecture
Marlabs uses Microsoft 365 Copilot and Copilot Studio to build a virtual HR agent that unifies multiple HR systems into a single conversational experience, then extends the approach to onboarding, approvals, contract review, proposal buildout, and data surfacing agents. The company also uses GitHub Copilot for engineering productivity and Microsoft Dynamics 365 Project Operations as a unified system of record for delivery data, with a future universal conversational interface connecting specialized agents.
Sources & evidence1
Evidence: Medium50/100Evidence strength
- Customer explicitly identified
- Primary source available
- Quantified outcome available
- Technical implementation details available
Type: Customer StoryPublished: Jun 15, 2026Publisher: MicrosoftEvidence: PrimaryConfidence: High
AI-generated summary. Verify important details with the linked sources before relying on this case.
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